Scrum Master - Guidewire (Claims Center)

AF - Group; United States; On-site; USD 83,000 - 217,000; Full time

Job summary

Accident Fund Insurance Company of America is seeking an experienced Scrum Master to lead one or more agile teams within our SDLC framework. You will facilitate sprint planning, daily standups, demos and retrospectives, while collaborating with product managers to prioritize the backlog and remove impediments.

The ideal candidate has seven years of scrum/master experience in insurance or regulated environments, strong facilitation skills, and a proven ability to align teams with business goals

Qualifications

• Seven years of progressive responsibility as a scrum master/agile project manager in an insurance environment.
• Proven experience as a scrum master on several successful software development projects involving multiple developers.

Responsibilities

• Leads one or more agile teams as the scrum master and team member.
• Facilitates sprint planning, daily standups, demos, and refactoring/reflection sessions.
• Maintains a robust, prioritized backlog in collaboration with Product Manager/Owner.
• Supports Product Manager in understanding team effectiveness and performance.
• Communicates team status to internal stakeholders and refines metrics with the team.
• Coordinates cross-team dependencies and escalates issues requiring executive attention.

Skills

Scrum Master

Agile methodology

Leadership

Communication

Stakeholder management

Facilitation

Education

Bachelor’s degree

CSM / SSM

Tools

Jira

ServiceNow

Rally

VersionOne

Agile Manager

Job description

Job Description

• Leads one or more agile teams as the scrum master and team member.
• Employs best practices for agile/scrum methodology, while operating within the department’s overall SDLC Framework.
• Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative.
• Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly.
• Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members.
• Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions.
• In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available.
• Supports Product Manager in understanding and communicating team effectiveness and performance.
• Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team.
• Coordinates cross team dependencies with other Scrum master’s and participate in Agile Community of Practice (CoP).
• Escalates issues that require executive attention.
• Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives.
• Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership.
• Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Responsible for balancing workload to optimize the effectiveness of project development and management.
• Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance.

Job Description

• Leads one or more agile teams as the scrum master and team member.
• Employs best practices for agile/scrum methodology, while operating within the department’s overall SDLC Framework.
• Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative.
• Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly.
• Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members.
• Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions.
• In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available.
• Supports Product Manager in understanding and communicating team effectiveness and performance.
• Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team.
• Coordinates cross team dependencies with other Scrum master’s and participate in Agile Community of Practice (CoP).
• Escalates issues that require executive attention.
• Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives.
• Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership.
• Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Responsible for balancing workload to optimize the effectiveness of project development and management.
• Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance.

EDUCATION

• Bachelor’s degree in business or a technical discipline (Computer Science, Information Systems, Engineering) required.
• Continuous learning, as defined by the Company’s learning philosophy, is required.
• Certification or progress toward certification (CSM, SSM) is highly preferred and encouraged.

Experience

• Seven years of progressive responsibility as a scrum master/agile project manager in an insurance environment.
• Proven experience as a scrum master on several successful software development projects involving multiple developers is preferred.

Qualifications

• Clear understanding of one of the agile frameworks and key best practices (Disciplined Agile, SAFe, Scrum, Kanban etc.).
• Strong analytical, problem solving and planning skills.
• Must demonstrate leadership ability to effectively interact with all levels of management.
• Stakeholder Management, Negotiation and Communication skills.
• Understanding of the fundamentals of iterative and incremental development.
• Ability to help manage scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.).
• Excellent communication, facilitation, and mentoring skills.
• Ability to effectively present budgetary and/or cost information and respond to questions as appropriate.
• Demonstrable conflict resolution skills.
• Demonstrable risk management and mitigation skills.
• Knowledge of tools used to assist with scrum team planning (ServiceNow, Jira, Agile Manager, Version1, etc.).
• Ability to be flexible as projects are often non-routine and require re-prioritizing of workload.
• Ability to maintain confidentiality.
• Ability to perform other assignments as required by senior management.
• Knowledge of workers compensations industry preferred.

Pay Range

“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,800 and $217,100.”

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

#AFG

About The Team

Accident Fund Insurance Company of America