Scrum Master

Business Needs Inc; Raleigh (NC); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Business Needs Inc. is seeking an experienced Scrum Master to lead Agile delivery for Item Management Technology in Raleigh, NC, with three days onsite per week.

You will coach teams, protect the sprint, and partner with Product Owners and engineering to maximize business value. In this role you’ll facilitate Scrum ceremonies, drive continuous improvement, and help cross-functional teams deliver high-quality solutions for product data and merchandising in a fast-paced retail technology

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience.
• 7+ years of Agile Scrum Master experience supporting technology delivery teams.
• Strong understanding of Scrum, Kanban, and Agile methodologies.
• Experience supporting retail, merchandising, inventory, supply chain, or master data management systems.
• Proven ability to facilitate cross-functional teams and manage competing priorities.
• Experience using Agile management tools such as Jira or equivalent.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Facilitate Scrum ceremonies including planning, stand-ups, refinement, reviews, and retrospectives.
• Coach teams on Agile values and best practices; foster continuous improvement.
• Partner with Product Owners to maintain a healthy, aligned backlog.
• Monitor sprint progress, capacity, velocity, and delivery commitments.
• Identify and remove impediments to improve productivity and predictability.
• Provide status updates and escalate risks and dependencies to stakeholders.
• Lead retrospectives to drive actionable improvements and transformation efforts.

Skills

Agile Scrum Master

Cross-functional collaboration

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree in IT/CS/Business or related field

Tools

Jira

Job description

Scrum Master:
Location: Raleigh, NC(3 days a week onsite)
Job Description: Agile Scrum Master Item Management Technology

Position Summary

The Agile Scrum Master is responsible for leading Agile delivery practices for Item Management Technology initiatives that support product data, item lifecycle management, and merchandising within a leading automotive aftermarket retailer. This role partners with Product Managers, Engineers, Quality Engineers and Merchandising teams to ensure the successful delivery of business value through Agile principles and Scrum practices.

The Scrum Master serves as a servant leader, coach, facilitator, and change agent who enables high-performing teams, removes impediments, drives continuous improvement, and fosters a culture of accountability, collaboration, and transparency.

Key Responsibilities

Agile Leadership & Facilitation

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Coach team members, Product Owners, and stakeholders on Agile values, principles, and best practices.
• Foster a culture of continuous improvement and help teams mature in Agile adoption.
• Promote servant leadership and empower teams to self-organize and deliver predictable outcomes.

Delivery Management

• Partner with Product Owners to ensure a healthy backlog that is prioritized, refined, and aligned with business objectives.
• Monitor sprint progress, team capacity, velocity, and delivery commitments.
• Identify and remove impediments that impact productivity and delivery timelines.
• Drive transparency through Agile metrics and reporting, including velocity, sprint burndown, say/do ratio, cycle time, and team health metrics.
• Support PI Planning, quarterly planning, and roadmap execution when operating within a scaled Agile environment.

Item Management Technology Support

• Support delivery of technology solutions related to:
  • Item Master Data Management
  • Product Information Management (PIM)
  • Item Onboarding and Maintenance
  • Product Hierarchy and Classification

Stakeholder Management

• Facilitate communication between business and technology teams.
• Provide regular status updates and escal risks, issues, and dependencies appropriately.
• Build strong relationships across cross-functional teams and leadership.
• Support release planning and coordination across multiple technology teams.

Continuous Improvement

• Analyze team performance metrics and identify opportunities to improve efficiency.
• Lead retrospectives that drive actionable improvements.
• Implement Agile best practices, tools, and techniques that improve predictability and quality.
• Mentor team members and support Agile transformation initiatives

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent work experience.
• 7+ years of Agile Scrum Master experience supporting technology delivery teams.
• Strong understanding of Scrum, Kanban, and Agile methodologies.
• Experience supporting retail, merchandising, inventory, supply chain, or master data management systems.
• Proven ability to facilitate cross-functional teams and manage competing priorities.
• Experience using Agile management tools such as Jira or equivalent.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
• Experience working in automotive aftermarket, retail, e-commerce, or supply chain environments.
• Knowledge of Item Management, Product Information Management (PIM), Product Master Data, or Merchandising platforms.
• Experience working within SAFe or scaled Agile frameworks.

This role is ideal for a Scrum Master who is passionate about Agile delivery, enjoys working in a fast-paced retail technology environment, and can help Item Management teams deliver high-quality solutions that improve product data, merchandising effectiveness, and customer experience.