Scrum Master

Qual IT Resources; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Qual IT Resources is seeking an experienced Scrum Master to guide two cross-functional teams in a health-focused transformation program. You will facilitate Scrum ceremonies, help remove impediments, and coach teams toward higher maturity while aligning with PMO, business and technology stakeholders.

You will communicate agile best practices, drive continuous improvement, and partner with the Product Owner to deliver business-oriented solutions in a fast-paced environment.

Qualifications

• Experience as Scrum Master in a complex large-scale enterprise.
• Experience in an agile environment in other roles (QA, development, product owner, or agile coach).
• Proven knowledge and experience with agile software development methodologies, values, and procedures.
• Demonstrated leadership to coach and mentor the team to reach their highest potential.
• Ability to work with all levels of the organization.
• Excellent interpersonal skills and collaboration across diverse personalities.
• Ability to understand technical issues and communicate agile methodologies.
• Exceptional communication, organization, and time management skills.
• Strong ability to manage multiple agile teams and balance PMO, business and technology teams.
• Self-motivated, creative and efficient in proposing solutions to complex problems.
• Strong analytical and problem-solving skills with high attention to detail.

Responsibilities

• Guide, coach and motivate the team to increase productivity.
• Organize and lead Scrum ceremonies.
• Oversee scope, timeline, quality, goals and deliverables in support of business goals.
• Remove impediments or guide teams to remove impediments.
• Foster a safe environment for open discussion and constructive conflict resolution.
• Facilitate discussions, decision making and conflict resolution.
• Prepare and present progress reports.
• Coordinate activities with other teams across the program.
• Partner with the Product Owner and support Scrum of Scrums.
• Coach the team to higher maturity and sustainable pace.
• Organize planning and coordination for release and sprint activities.
• Ensure adherence to agile SDLC tenant, tools, standards and best practices.
• Promote core agile principles of collaboration, prioritization, accountability and visibility.
• Ensure team progress is tracked and communicated to stakeholders.
• Enable collaboration and creativity within the team.
• Support and empower story selection and task definition.
• Empower self-organization to achieve commitments.
• Identify and remove impediments/distractions affecting delivery.
• Encourage continuous improvement through inspect and adapt cycles.

Skills

Scrum Master experience

Agile methodologies

Leadership

Facilitation

Coaching

Cross-functional collaboration

Communication

Time management

Problem solving

Mentoring

Team building

Job description

An experienced servant leader and coach for a cross-functional agile team operating in complex and cross functional work across the Security, Data and Networking domain areas related to transformation to the Cloud. The Scrum Master guides and facilitates a Scrum &/or Kanban team involved in a large fast-paced program implementing complex technology for business-oriented solutions, through effective application of the agile based SDLC (Software Delivery Life Cycle) and associated ceremonies, ensuring the agreed upon agile practice is being followed. Removing impediments and fostering a high performing team with a focus on continuous improvement resulting in quality and timeliness delivery.

• Scrum master experience in a complex large-scale enterprise
• Experience in an agile environment in other roles; such as quality assurance, development, product owner, or as an agile coach
• Proven knowledge and experience with agile software development methodologies, values, and procedures
• Demonstrated leadership ability to coach and mentor the team to reach their highest potential. Excellent team player and team builder
• Ability to work with all levels of the organization
• Excellent interpersonal skills, ability to work collaboratively with diverse personality types
• Ability to understand technical issues at a high level and communicate agile methodologies within the organization
• Must have exceptional communication, organization, and time management skills
• Strong ability to manage multiple agile teams and ensure a proper balance between PMO (Project Management office, business and technology teams and management)
• Must be self-motivated as well as creative and efficient in proposing solutions to complex problems
• Strong analytical and problem-solving skills with a high attention to detail

Key Responsibilities:

• Guide, coach and motivate the team with the goal of increasing productivity
• Organize and lead Scrum ceremonies
• Oversee and manage scope, timeline, quality, goals and deliverables that support business goals
• Remove impediments or guide the team to remove impediments
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of productive conflict resolution and problem solving
• Facilitate discussions, decision making, and conflict resolution
• Prepare and present reports on the progress and success
• Coordinate activities with other teams across the program
• Partner with and support the Product Owner
• Participate in the Scrum of Scrums and partner with other Scrum Masters
• Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Organize and facilitate planning and coordination including release / Potentially Shippable Increments planning, iteration planning, daily stand-ups, iteration review/demos, and retrospectives
• Ensure teams are held accountable to agile SDLC (Software Delivery Life Cycle) tenants and their internal working agreements including use of appropriate tools, standards and best practices
• Promote and demonstrate core agile principles of collaboration, prioritization, team accountability and visibility
• Ensure the team is tracking and communicating team progress and metrics to the appropriate resources.
• Facilitate and enable an environment of collaboration and creativity
• Support and empower the team to make appropriate commitments through story selection and task definition.
• Empower the team to self-organize around achieving their commitments
• Identify and remove any impediments/distractions that interfere with the team’s ability to deliver against their commitments
• Challenge and enable the team to continuously improve through intentional and data driven inspect and adapt cycles (retrospectives)

This will be covering 2 teams

• Supports the technology used by Health clinic associates to deliver and manage clinical care. The team builds and supports clinical workflows and tools such as Facility Manager, Chart Review, Clinic Dashboard, Clinic Service APIs, associate tools, and integrations with external clinical applications. The goal is to streamline clinic operations and improve the associate and patient experience.
• Builds and supports pharmacy compliance, regulatory, audit, and reporting capabilities. Their work includes Controlled Substance Reporting, EPRN store reports, DEA/PPI audit processing, Power of Attorney, TLC/SyMed capabilities, the EPRN Rx Transfer Report, and the Incident Response Tool.