SCO South *Quincy/Randolph Area*

Point32Health, Inc.; Canton (MA); Hybrid; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Retirement plans

Paid time off

Life and disability insurance

Tuition program

Well-being benefits

Job summary

Point32Health, Inc. is hiring a Care Manager – Nursing Field (RN CM) to coordinate care across the continuum. You will perform telephonic outreach, develop member-specific plans, and collaborate with providers to improve outcomes.

The role emphasizes transitions of care, education, and documentation, with a focus on empowering members toward optimal wellness and self-management.

Qualifications

• RN with current unrestricted license in-state.
• National case management cert desirable.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Perform telephonic member outreach and/or face-to-face encounters.
• Develop member-specific plan of care and monitor progress.
• Complete documentation per policy and regulatory standards.
• Coordinate transitions of care and prevent readmission.
• Collaborate with interdisciplinary care team to improve outcomes.

Skills

RN License

Interpersonal skills

Assessment & planning

Documentation

Telephonic outreach

Education

Bachelor’s degree or equivalent

Bachelor’s degree in nursing

Tools

Microsoft Office

Job description

Who We ArePoint32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health .Job SummaryThe Care Manager – Nursing Field (RN CM) will ensure that all members receive timely care management (CM) across the continuum, including transitions of care, care coordination and navigation, complex case management, population health and wellness interventions, and disease/chronic condition management per department guidelines. The nurse care manager possesses strong clinical knowledge, critical thinking skills, and ability to facilitate a care plan which ensures quality medical care for the member. The RN CM works closely with the member, the caregiver/authorized representative, and providers to meet the targeted member-specific goals. Based on national standards for CM practice, the RN CM focuses on empowering the member to support optimal wellness and improved self-management.Job DescriptionKey Responsibilities/Duties – what you will be doingPerform telephonic member outreach and/or face-to-face encounter utilizing key motivational interviewing skills to facilitate program enrollment. Perform departmental assessments and evaluate member holistically to identify needs, health goals, and barriers to wellness. Through assessment and collaboration with member/caregiver and providers, develop a member-specific plan of care, implement member-specific care manager interventions, and revise plan of care as needed. Complete documentation in applicable platform according to departmental policy and regulatory standards.Provide targeted health education, proactive strategies for condition management, and communication with key providers and vendors actively involved in the member’s care.Collaborate with member/caregiver and the facility care team to coordinate a safe transition to the next level of care, which includes but is not limited to ensure understanding post-hospital discharge instructions, facilitate needed services and follow-up, and implement strategies to prevent re-admission.Collaborates and liaises with the interdisciplinary care team, to improve member outcomes (i.e., Utilization Management, Medical Director, pharmacy, community health workers, dementia care specialists, wellness, and Behavioral Health CM). Attending and presenting (as appropriate) high risk members at interdisciplinary rounds forum.Maintain professional growth and development through self-directed learning activities.Qualifications – what you need to perform the jobCertification and LicensureRegistered Nurse with current unrestricted license in state of residenceMay be required to obtain other state licensure in states where Point32Health operatesUnderstand and follow the provisions of state-specific Nurse Practice Act(s) where Point32Health operatesNational certification in Case Management desirableEducationRequired (minimum): Bachelor’s degree or relevant equivalent experiencePreferred: Bachelor’s degree in nursingExperienceRequired (minimum): 5 years’ relevant clinical experiencePreferred: Experience in home care or case management.Proficiency in a second language desirable.Experience in specialty areas a plus.Skill RequirementsSkill and proficiency in Microsoft applications, technical concepts and principles; computer software applicationsWork cooperatively as a team member across multiple levels within the organizationSkilled in assessment, planning, and managing member careAdvanced communication and interpersonal skillsIndependent and autonomous with key job functionsAbility to address multiple complex issuesFlexibility and adaptability to changing healthcare environmentAbility to organize and prioritize work and member needsDemonstration of strong clinical and critical thinking skillsRegard for confidential data and adherence to corporate compliance policyWorking Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):Must be able to work under normal office conditions and work from remote office as required.Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.Ability to make face to face visits (member home, provider practices, facilities) as needed to meet the member needs and produce positive outcomesValid Driver’s license and vehicle in good working condition as travel is requiredMay be required to work additional hours beyond standard work schedule.Other duties as assigned and needed by the departmentCOVID PolicyPlease note: We encourage all Point32Health colleagues to follow CDC guidance about COVID-19 vaccines, boosters, isolation, and masking. Point32Health reserves the right to adjust its requirements in response to COVID-19 trends in the communities we serve.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.Salary Range$87,174.29 -$130,761.43Compensation & Total Rewards OverviewThe annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:Medical, dental and vision coverageRetirement plansPaid time offEmployer-paid life and disability insurance with additional buy-up coverage optionsTuition programWell-being benefitsFull suite of benefits to support career development, individual & family health, and financial healthFor more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/We welcome allAll applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Scam Alert : Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact [e-mail]