Scientific Support Linux Engineer (Hybrid role) (Job 1049)

DLH Corporation; Bethesda (MD); Hybrid; USD 120,000 - 140,000; Full time

Job summary

DLH Corporation seeks a Scientific Support Linux Engineer in Bethesda, MD. In this hybrid role, you'll support lab staff, manage Linux environments, and work with cloud resources. Candidates should have substantial experience in Linux systems and a passion for customer support, with a competitive salary structure.

Benefits

401(k) Retirement Plan with matching

Personal Time Off (PTO)

Medical, Dental, Vision coverage

Qualifications

• 5+ years of experience with Linux and customer support.
• 3+ years of fluent use of bash/Unix coding & scripting.
• Ability to evaluate server hardware and translate technical info.

Responsibilities

• Facilitate IT needs of lab staff and communicate with federal teams.
• Work with infrastructure teams for server hardware setup.
• Act as a point of escalation for Linux support requests.

Skills

Linux

Customer Service

Bash Coding

Scripting

Education

Bachelor’s Degree in Computer Science

Tools

Service Now

Ubuntu

Job description

Scientific Support Linux Engineer (Hybrid role) (Job 1049)

Scientific Support Linux Engineer (Hybrid role) (Job 1049)

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About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Responsibilities

• On site 3+ days per week to facilitate needs of the lab staff
• Able to set up vendor appointments and calls for service on behalf of scientists
• Facilitate meetings between scientists and OIT
• Communicate IT needs of lab staff to IT federal and contractor teams
• Work with infrastructure team to set up physical server hardware in datacenters and lab spaces
• Work with infrastructure team to set up cloud resources to support lab data storage within Azure/AWS
• Field IT inquiries from scientific staff (T2/T3 tickets)
• Act as a point of escalation for service desk team regarding Linux support requests
• Write standard operating procedures for Linux device support
• Assist infrastructure team with Linux endpoint administration
• Facilitate lab hardware requests and make educated recommendations.
• Gather requirements from lab staff regarding their computational and data storage needs.
  
  

Qualifications

• Bachelor’s Degree in computer science, engineering or a related field or an equivalent combination of education and experience and appropriate technical certifications
• Five (5) + years of experience with Linux (Ubuntu preferred, but all Unix is acceptable)
• Five (5) + years of customer service/support
• Three (3) + years of fluent daily use of bash/Unix coding & scripting
• Three (3) + years working with specialized scientific hardware interfacing with IT infrastructure
• Ability to evaluate server hardware for nontechnical clientele.
• Comprehensive understanding of server/computer hardware (RAM, processors, iDRAC, UPS, APC, PSU, GPU)
• Experience setting up physical server hardware in data centers and in one-off racks
• Comfortable interfacing scientific hardware with Cloud resources (AWS/Azure)
• Able to translate technical information (scientific/IT) to non-technical staff
• Familiarity with Ubuntu 18.04-22.04
• Functional understanding of Windows subsystem for Linux
• Comfortable working with Windows, Mac, or Linux workstations
• Ability to lift more than 30 lbs. (server equipment)
• Experience migrating large batches of data between Unix systems (100’s of TB’s)
• Ability to define user permissions for various security levels on Ubuntu systems
• Basic understanding of networking principles
• Basic understanding of electronics (amperage, voltage, wattage, power limitations, load balancing)
• Must meet all requirements for obtaining and maintaining a Public Trust Clearance
• Dedicated to providing the best possible customer service
• Enjoys working in a team environment
• Demonstrates good written and verbalcommunication skills
  
  

Preferred Qualifications

• Managing endpoints in Landscape/Ubuntu Pro
• Ubuntu Pro support
• Service Now ticketing system
• Linux encryption methodologies
• Passion and skill for quickly learning new tools and approaches
• Experience with hardware and software for networking; distributed computing; virtualization; and cloud computing (Amazon Web Services, Google, Microsoft Azure)
• Ability to adapt to rapidly changing requirements with a flexible and creative engineering-focused approach to brainstorming, troubleshooting, and problem-solving
  
  

Basic Compensation: $120,000- $140,000 yearly salary

The salary range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.

Benefits

DLH Corp offers our employees an excellent benefits package including - Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-Learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.

EEO

DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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