ScienceLogic Engineer

D2 Consulting; Springfield (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Accrued PTO

STD/LTD/Life Insurance

Referral Bonuses

Professional development reimbursement

Job summary

D2 Technical Services seeks an experienced Systems Engineer to support the SL1 monitoring platform in a high-visibility environment. The role involves upgrades, feature enhancements, and responding to customer customization requests to optimize monitoring capabilities.

Responsibilities include maintaining a healthy 24x7 monitoring ecosystem, performing advanced SL1 engineering, and producing dashboards and reports.

Qualifications

• 5+ years of relevant experience in a similar role.
• Experience installing, configuring, and daily administration of ScienceLogic SL1 (v12.x+).
• 5+ years using ServiceNow ticketing system.
• Experience with user training and documentation writing.
• Must be able to obtain and hold a Public Trust clearance.

Responsibilities

• Maintain and support a 24x7x365 monitoring environment.
• Perform maintenance and advanced engineering for SL1 platform and related scripts.
• Provide admin support for SL1 and create/maintain monitoring rules.
• Implement and maintain OS/app/system mgmt tools and configurations.
• Deliver SL1 dashboards and custom reports; resolve incidents.
• Document processes and procedures for engineering projects.
• Manage access control for systems, apps, and data.
• Communicate with customers to manage expectations and gather feedback.
• Collaborate with project managers and peers to solve technical problems.
• Coordinate with Business Technology counterparts to meet stakeholder needs.
• Provide training and guidance to less experienced engineers.

Skills

Strong written and verbal沟通 skills

Education

BA/BS or equivalent experience

Tools

Python scripting

ScienceLogic SL1

ServiceNow

PowerFlow

CMDB

End to End Monitoring

Job description

• ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

• ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

This position will require supporting the SL1 platform, to include all upgrades and maintenance; enhancement of system features and configurations; and responding to customer requests for custom monitoring needs.

RESPONSIBLITIES:

• Ability to maintain and support a healthy infrastructure for a highly visible 24x7x365 monitoring environment
• Performs continual maintenance of the SL1 platform and provides advanced solutions for continual and highly complex security, backup and redundancy problems
• Performs administrative tasks and application support for the SL1 platform and create and maintain monitoring and notification rules
• Provides and applies advanced engineering to highly complex infrastructures including installing, configuring, testing and maintaining operating systems, application software, and system management tools
• Deliver SL1 dashboards, create custom reports on results of SL1 monitoring and provide timely problem resolution for SL1 system components and related custom scripts
• Prepare and maintain all documentation for processes and procedures related to engineering projects
• Manage application access control to restrict access to systems, applications, and data to authorized users only
• Manage customer satisfaction through effectively communicating and managing customer expectations (internal and external customers)
• Ability to communicate how to leverage technology to create business value and become more effective and efficient
• Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality, reliability and reduce costs
• Work closely with a Business Technology peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers, and third-party organizations are met and/or exceeded
• Provides training and guidance to less experienced Engineers

REQUIRED QUALIFICATIONS:

• BA/BS (or equivalent experience) and 5+ years of relevant experience
• 5+ proven years of experience installing, configuring, and daily administration of ScienceLogic SL1 at version 12.x or higher required
• 5+ Years utilizing ServiceNow Ticketing system
• Experience with user training and writing documentation
• Must be able to obtain and hold a Public Trust clearance

PREFERRED SKILLS/EXPERIENCE:

• Experience using the Python scripting engine to automate tasks with SL1
• Familiarity with Service Now Integration, PowerFlow, End to End Monitoring and CMDB
• Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, and Office
• Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
• Strong written and verbal communication skills

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.
• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Accrued PTO, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and more!

D2 Technical Services is committed to a merit-based recruitment process and encourages applications from all qualified individuals. As a Veteran-Owned Small Business, we particularly welcome applications from veterans who have the requisite skills and experience. Job applicants that are interested in one of our openings and may require a reasonable accommodation to participate in the job application or interview process, should contact us to request an accommodation.