School Outreach Worker - Violence Interrupter

Community Youth Center of San Francisco; San Francisco (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

The Community Youth Center of San Francisco (CYC) is seeking a School Outreach Worker – Violence Interrupter to engage youth in schools and the community, assess needs, and connect clients with behavioral health and supportive services.

The role collaborates with SFUSD and local agencies to provide crisis intervention, referrals, and culturally competent outreach in high-need neighborhoods, with evening and weekend availability.

Qualifications

• Bachelor’s degree in social services or related field is required or two years of street outreach, conflict mediation, and crisis response experience.
• Experience with San Francisco’s diverse communities and neighborhoods.
• Knowledge of SF Criminal Justice System and SFUSD.
• Excellent oral and written communication plus computer skills.
• Strong organizational, collaboration, and facilitation skills.
• Must be able to lift at least 25 lbs.
• Bilingual in Cantonese or Mandarin and English preferred.
• Willingness to work some evenings, weekends, and outdoor activities.
• Valid driver’s license and clean DMV record for vehicle use.

Responsibilities

• Conduct regular outreach in schools and communities to raise program visibility in high-need neighborhoods in San Francisco.
• Provide holistic, culturally competent services to victims and families, supporting healing, housing, employment, and daily needs.
• Collaborate with other CYC programs and agencies to deliver effective services.
• Provide mediation for community conflicts and coordinate meetings for safe reintegration.
• Organize cross-cultural training and address interracial tensions to promote healing.
• Participate in training, meetings, and community events.
• Build relationships with law enforcement, families, and service providers.
• Maintain case notes and monthly reporting for grants.
• Coordinate events and projects promoting violence prevention in the AAPI community.
• Perform other duties as assigned.

Skills

Street outreach

Conflict mediation

Crisis response

Cantonese/Mandarin bilingual

Education

Bachelor’s degree in social services

Job description

JOB ANNOUNCEMENT

The Community Youth Center of San Francisco (CYC) provides the youth of our city with a sense of belonging and vital tools and experiences to succeed in life. Our services include academic support and college counseling, job placement and employment training, substance use and violence prevention education, crisis intervention and mediation, leadership development, technology and computer training. Our mission is to encourage a diverse population of high-need young people to explore their full potential through academic, career, family, and community life.

Title: School Outreach Worker - Violence Interrupter

Salary: $29.00 - $33.00 per hour plus benefits

Reports to: Program Director

Status: Full Time, (40 hours/week), Non-Exempt

PROGRAM SUMMARY

The School Violence Interrupters, along with the API Community Resources Network, is responsible for addressing behavioral disruptions and incidents of violence on school campuses through linguistic or culturally competent programs and holistic services. This includes establishing relationships with stakeholders to facilitate effective reporting systems for service linkage, immediate intervention, and conflict mediation in response to incidents of violence involving the AAPI community and within the school communities. This initiative will be a collaborative effort between DCYF, SFUSD, the Juvenile Justice Department, and other community-based organizations, such as YCD, SCDC, and YMCA OMI Beacon, to provide comprehensive crisis support services.

POSITION DESCRIPTION

The CYC’s School Violence Interrupter is tasked with forming initial contact with the youth at schools and in our community prior to making further contact with family and/or caretakers to understand the context and assess the needs of our clients. In partnership with the internal behavioral health staff, the School Violence Interrupter will make proper referrals to connect in-needs youth clients to our behavioral health and intervention services for counseling work, case management services, and assessment for recommendation to internal services or community resources based on their diverse needs.

DUTIES AND RESPONSIBILITIES

• Conduct regular outreach services in schools and on the streets to increase the program's visibility and strengthen community relationships in high-need neighborhoods within San Francisco, including Chinatown, Visitacion Valley, Bayview, and Tenderloin, as well as among communities of color.
• Offer holistic and culturally competent services to victims of crime and their families, prioritizing their healing to foster physical and mental well-being, support for daily necessities, housing, employment, etc.
• Work in conjunction with other CYC programs and other community service providers to provide effective and comprehensive services.
• Provide mediation in response to community conflicts and facilitate meetings as the intervention strategy to facilitate a safe and effective reintegration process.
• Organize cross-cultural training with color organizations centering on addressing interracial tension and identifying approaches to promote healing and racial solidarity.
• Participate in required training, team meetings, and community meetings as necessary.
• Foster cooperative relationships with law enforcement, parents and families, collaborative agencies, and other service providers.
• Maintain accurate documentation on case notes and statistics on committed service for progress monitoring and the production of monthly reports for granting agencies.
• Assist in coordinating events, activities, and projects aimed at promoting violence prevention and reduction within the AAPI community.
• Other duties as assigned by the management team.

QUALIFICATION REQUIREMENTS

• Bachelor’s degree in social services or related areas or a Minimum of two years of experience conducting street outreach, conflict mediation, and crisis response.
• Experience working with San Francisco’s diverse communities and neighborhoods.
• Knowledge of the San Francisco Criminal Justice System, familiarity with community-based organizations within the city, and understanding of the San Francisco Unified School District (SFUSD) system.
• Excellent oral and written communication abilities, along with proficient computer skills.
• Strong organizational, collaboration, and facilitation skills.
• Able to lift or move at least 25 lbs.
• Bilingual in Cantonese or Mandarin and English is PREFERRED.
• Ability to work some evenings, weekends, and outdoor activities.
• Must have a valid driver’s license and clean DMV driving record to pass insurance requirements for company van usage.

CYC is an Equal Employment Opportunity employer and will not discriminate against any applicant or employee on the basis of race, age, religion, gender, marital status, national origin, citizenship, ancestry, physical or mental disability, veteran status, sexual orientation, or any other basis recognized by federal, state, or local law, including on the basis of the intersection of two or more protected characteristics, also known as intersectional discrimination. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.