School Operations Supervisor

TrulyHired; United States; Remote; USD 38,000 - 67,000; Full time

Job summary

TrulyHired is seeking a School Operations Supervisor to serve as a subject matter expert for K12 private school operations and support services. You will manage complex activities, resolve escalated issues, drive process improvements, and lead cross-functional initiatives affecting enrollment, student accounts, and customer experience.

Responsibilities include coaching teammates, developing SOPs, auditing data quality, and delivering actionable reports.

Qualifications

• High School Diploma or GED required.
• Associate's degree preferred.
• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.
• Experience supporting school operations, enrollment services, or related functions.

Responsibilities

• Serve as escalation point for complex operational issues.
• Manage high-volume service queues and meet SLAs.
• Oversee student account admin, enrollment changes, refunds, and payments.
• Lead cross-functional projects with Enrollment, Academics, Finance, Support, Product, and Tech.
• Develop and maintain SOPs, workflows, and training materials.
• Coach and train team members and new hires.
• Monitor data quality and audit for accuracy and compliance.
• Generate operational reports and drive decision-making.

Skills

Attention to detail

Communication skills

Project management

Time management

Cross-functional collaboration

Education

High School Diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Salesforce CRM

PowerSchool

Canvas Order Management Systems

Five9

Job description

School Operations Supervisor Full Description

Job Description Summary: The Private School Operations Supervisor

Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.


• Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.


• Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.


• Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.


• Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.


• Develop, document, and maintain standard operating procedures, workflows, and training materials.


• Provide informal coaching, training, and operational guidance to team members and new hires.


• Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.


• Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.


• Support implementation of new systems, tools, operational initiatives, and business process changes.


• Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.


• Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.


• Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.


• Lead special projects and strategic initiatives with defined business objectives and deadlines.


• Perform other duties as assigned.

Minimum Required Qualifications

• High School Diploma or GED required.


• Associate's degree preferred.


• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or


• 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.

Certificates and Licenses

None required.

Other Required Qualifications

• High level of attention to detail with focus on quality while working in a high-volume environment


• Demonstrated ability to work independently in an effective and efficient manner


• Excellent customer service skills and prior experience providing customer support


• Excellent time management and organizational skills


• Strong written and verbal communication skills


• Ability to respond appropriately to feedback, mentoring and coaching Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience


• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.


• Flexible schedule with ability to work additional hours as needed


• Ability to travel 5% of the time (minimal, if any)


• Ability to pass required background check Demonstrated subject matter expertise in private school operational processes and systems.


• Proven ability to independently manage complex operational assignments and resolve non-routine issues.


• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.


• Experience leading projects, coordinating stakeholders, and driving process improvements.


• Ability to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements.


• Advanced organizational and prioritization skills with the ability to manage multiple competing priorities.


• Strong customer service orientation and commitment to operational excellence.


• Excellent verbal and written communication skills.


• Ability to collaborate effectively across departments and influence outcomes without direct authority.


• Advanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis.


• Ability to adapt to changing priorities and business needs in a fast-paced environment.


• Flexible schedule with ability to work additional hours as needed.


• Ability to travel up to 10%.


• Ability to pass required background checks.

Desired Qualifications

• Bachelor's degree in Business, Education, Operations, Communications, or related field.


• Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms.


• Experience creating operational reports, dashboards, or performance metrics.


• Experience facilitating training and mentoring team members.


• Demonstrated success leading continuous improvement or process optimization initiatives.


• Experience supporting large-scale enrollment, education, or customer operations environments.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a remote position

COMPENSATION & BENEFITS

Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $38,097.60-$67,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.