School Operations Supervisor

003 K12 Management Inc.; Virginia; Ibrido; USD 38.000 - 67.000; Tempo pieno

Descrizione del lavoro

Stride, Inc. is recruiting for a Remote Private School Operations Supervisor. You will act as a subject matter expert in private school operations, oversee enrollment and student accounts, and drive process improvements. This role involves resolving escalated issues, coaching staff, and collaborating with Finance, Support, Product, and Technology teams.

The position emphasizes data integrity, adherence to SLAs, and the deployment of updated SOPs for efficient, high-quality service delivery.

Competenze

• Bachelor-level education not required; Associate's degree preferred.
• Minimum 4+ years in operational, enrollment, or customer support roles.
• Strong attention to detail in high-volume settings; independent work ability.
• Excellent customer service and communication skills; capable of mentoring.

Mansioni

• Serve as escalation point for complex operational issues and maintain SLAs.
• Manage high-volume service queues and ensure data integrity.
• Oversee student account administration, enrollment changes, refunds, and payments.
• Lead cross-functional projects across Enrollment, Academics, Finance, Support, Product, and Tech.
• Document SOPs, train new hires, and monitor quality and compliance.
• Generate operational reports and provide insights for decisions.

Conoscenze

Customer service

Attention to detail

Time management

Written communication

Verbal communication

Cross-functional collaboration

Problem solving

Microsoft Office

Salesforce CRM

PowerSchool

Canvas Order Management

Formazione

Associate's degree preferred

High School Diploma or GED required

Strumenti

Salesforce CRM

PowerSchool

Canvas Order Management

Five9

Descrizione del lavoro

Job Description Summary

The Private School Operations Supervisor serves as a subject matter expert for K12 Private School operational processes and support services. This role is responsible for managing complex operational activities, resolving escalated issues, driving process improvements, and leading cross-functional initiatives that support enrollment, student account administration, and customer experience objectives. The incumbent exercises independent judgment, provides guidance to less experienced team members, and collaborates with internal stakeholders to develop and implement solutions that improve operational efficiency, quality, and service outcomes.

Essential Functions

Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution.

Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards.

Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing.

Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements.

Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams.

Develop, document, and maintain standard operating procedures, workflows, and training materials.

Provide informal coaching, training, and operational guidance to team members and new hires.

Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures.

Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes.

Support implementation of new systems, tools, operational initiatives, and business process changes.

Research, analyze, and resolve issues affecting students, families, schools, and business partners that require coordination across multiple departments.

Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making.

Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools.

Lead special projects and strategic initiatives with defined business objectives and deadlines.

Perform other duties as assigned.

Minimum Required Qualifications

• High School Diploma or GED required.


• Associate's degree preferred.


• 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions.


• Certificates and Licenses: None required.


• High level of attention to detail with focus on quality while working in a high-volume environment.


• Demonstrated ability to work independently in an effective and efficient manner.


• Excellent customer service skills and prior experience providing customer support.


• Excellent time management and organizational skills.


• Strong written and verbal communication skills.


• Ability to respond appropriately to feedback, mentoring and coaching.


• Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience.


• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.


• Flexible schedule with ability to work additional hours as needed.


• Ability to travel 5% of the time (minimal, if any).


• Ability to pass required background check.


• Demonstrated subject matter expertise in private school operational processes and systems.


• Proven ability to independently manage complex operational assignments and resolve non-routine issues.


• Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.


• Experience leading projects, coordinating stakeholders, and driving process improvements.


• Ability to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements.


• Advanced organizational and prioritization skills with the ability to manage multiple competing priorities.


• Strong customer service orientation and commitment to operational excellence.


• Excellent verbal and written communication skills.


• Ability to collaborate effectively across departments and influence outcomes without direct authority.


• Advanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis.


• Ability to adapt to changing priorities and business needs in a fast-paced environment.


• Flexible schedule with ability to work additional hours as needed.


• Ability to travel up to 10%.


• Ability to pass required background checks.

Other Required Qualifications

• High level of attention to detail with focus on quality while working in a high-volume environment.


• Demonstrated ability to work independently in an effective and efficient manner.


• Excellent customer service skills and prior experience providing customer support.


• Excellent time management and organizational skills.


• Strong written and verbal communication skills.


• Ability to respond appropriately to feedback, mentoring and coaching.


• Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience.


• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.


• Patient's Right to access data webinars from the Department of Public Health: Everyone has a right to know their personal health data. The agency is eager to provide training materials for patient rights and data usage. Members of the agency can create knowledge graphs and issue Fact Sheets. Click below to view the webinars.

Desired Qualifications

• Bachelor's degree in Business, Education, Operations, Communications, or related field.


• Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms.


• Experience creating operational reports, dashboards, or performance metrics.


• Experience facilitating training and mentoring team members.


• Demonstrated success leading continuous improvement or process optimization initiatives.


• Experience supporting large-scale enrollment, education, or customer operations environments.

Work Environment

This is a remote position.

Compensation & Benefits

Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $38,097.60-$67,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

Accommodation Information

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [e-mail].

Equal Opportunity Employer

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more than 20 years, Stride, Inc. has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs. Stride serves learners of all ages in all 50 states and more than 100 countries. At Stride, learning is essential. It is the foundation of the human experience and we are proud of our commitment to powering learning, no matter what stage of life you are in. For more than 20 years, we’ve worked to challenge the idea of one‑size‑fits‑all education and provide personalized, online, lifelong learning at every step of the journey. Above all else, we believe in serving the communities we live in and creating space for all voices therein.