School Operations Associate (26-27)

KIPP Texas Public Schools; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Competitive vacation and PTO policies

Paid family leave

Employee assistance programs

Job summary

A public charter school network in Austin, TX, is looking for a School Operations Associate to support daily school operations and ensure that families and staff receive necessary resources. The ideal candidate will be bilingual in English and Spanish and dedicated to KIPP Texas's mission of educational equity. Responsibilities include handling attendance, coordinating family meetings, and managing communications. A commitment to teamwork and community involvement is essential for success in this role.

Qualifications

• Bilingual in English and Spanish is required.
• Demonstrated commitment to KIPP Texas mission and values.
• Effective time-management skills, ability to handle multiple priorities.

Responsibilities

• Assist with daily school operations and procedures.
• Maintain student attendance records in the system.
• Provide support for family meetings and school events.

Skills

Bilingual (English and Spanish)

Strong communication skills

Time management skills

Problem-solving ability

Customer service mindset

Interpersonal skills

Education

High School Diploma or Equivalent

Job description

About KIPP Texas Public Schools

kipp texas public schools is a free, public charter school network with more than 45 pre‑k to 12 schools across austin, dallas‑fort worth, houston, and san antonio. With over 30 years in texas, we work together with our families and communities to prepare students for college, career, and beyond! our schools provide a high‑quality, well‑rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way.

Job Description

Job status: please note that this is a general posting for internal candidates. we are collecting applications on a rolling basis and encourage you to apply. your application will be reviewed and considered for any opportunity that matches your skills and experience. for the priority window (2/2/26‑3/20/26), a member of our talent recruitment team will reach out to schedule a follow‑up call. we appreciate your interest in staying with kipp texas and your commitment to students and families.

About the Role

every member of the team & family at kipp texas public schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose‑ college, career and beyond. our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. in our classrooms and across the kipp family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big kippsters. we are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and kippsters. the school operations team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school‑wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members. the school operations associate (soa) is a school‑based position that ensures students, families, and staff have the information and resources they need to succeed. the soa supports the day‑to‑day operations procedures that allow the school to run efficiently and effectively.

Role Responsibilities

• Assists with the implementation of the day‑to‑day school‑based operations policies and procedures, including daily school‑wide procedures such as arrival, lunch, and dismissal.
• Captures all transportation changes from families.
• Supports families in the completion of registration documents.
• Supports school events and activities as assigned.
• Makes daily attendance calls based on guidance from attendance and peims specialist.
• Documents all attendance changes and corrects attendance data in the student information system.
• Ensures all family‑facing materials are readily available.
• Schedules family meetings with appropriate team members.
• Manages all phone calls coming into the school.
• Manages all visitors coming into the school and completes check‑in through raptor.
• Prepares and sends school‑specific family communication.
• Maintains the front office and all family‑facing systems.

Qualifications

• Required education and experience: bilingual (english and spanish).
• Unwavering commitment to the kipp texas mission, core values and willingness to go above and beyond to meet the needs of students, families, and staff.
• Bilingual; english & spanish required.
• Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly.
• Strong communication and time‑management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results.
• Team player with strong interpersonal and stakeholder management and relationship building skills.
• Ability to be calm under pressure, especially in difficult conversations with parents and staff.
• Desire to continuously learn and evolve as a professional.

Physical Requirements

• The physical demands described here are representative of those that must be met to perform the essential functions of this position. reasonable accommodations may be made.
• The person in this position needs to be able to move about inside and outside the school throughout the workday.
• The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the region.

Additional Requirements

• Reliable transportation is needed for travel between campuses.
• Ability to maintain emotional control under stress.
• Work with frequent interruptions.

Work Environment

• Reports to school site Monday‑Friday.
• Typical school environment with frequent interruptions.

Travel Requirements

• Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.

Benefits

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (pto) policies.
• Paid family leave.
• Flexible spending account or high‑yield hsa.
• Employee assistance programs.
• kipp also offers the following employee‑paid benefits: legal plans, lifelock identity protection, life insurance and disability insurance.

EEO Statement

kipp texas is an equal opportunity employer. kipp texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. any individual needing assistance in making an application for any opening should contact the talent team. federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.