School of Education: Full-Time Program Mentor (Central & Eastern Time-Zone Support)

Western Governors University; Las Vegas (NV); Remote; USD 58,000 - 89,000; Full time

Job summary

A leading university in online education is seeking a Full-Time Program Mentor to support students in achieving their academic goals. This role involves providing direct mentorship, fostering student learning, and maintaining communication with a diverse group of learners. The position is full-time and requires a commitment to student success, accompanied by a Master's degree and relevant experience.

Benefits

Flexible paid time off

Health savings account

Flexible spending account

Discounted WGU tuition

11 paid holidays

Parental leave up to 12 weeks

Qualifications

• Minimum 3 years of experience providing student support or mentoring.
• Demonstrated ability to work with diverse learner profiles.
• State and/or federal legislative requirements may apply.

Responsibilities

• Acts as a steward for carrying out WGU’s mission and strategic vision.
• Offers direct support, coaching, and guidance to assigned students.
• Uses technology-based teaching platforms to aid students.

Skills

Customer service

Communication

Technological competency

Interpersonal skills

Education

Masters or Advanced degree

Job description

School of Education: Full-Time Program Mentor (Central & Eastern Time-Zone Support)

School of Education: Full-Time Program Mentor (Central & Eastern Time-Zone Support)

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If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Faculty 504

Pay Range: $58,800.00 - $88,200.00

Job Description

Essential Functions and Responsibilities:

• Acts as a steward for carrying out WGU’s mission and strategic vision.
• The Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes. Student success, by MSS standards, includes identifying urgent student need as displayed by LCD and Caseload tools as well as notes and documentation for each student, responding to emails and phone calls in a timely manner, and overall attention to urgent student need.
• Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
• Provides WGU and program level expertise to students and maintains that expertise through ongoing development activities.
• Fosters student learning through innovative and motivational teaching and coaching practices.
• Responds with urgency to meet student needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
• Monitors the progress of assigned students and offers proactive support and outreach to those students.
• Uses technology-based teaching and communication platforms to aid students in their academic progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU Leadership Principles.
• Maintains knowledge within assigned college.
• Performs other related duties as assigned.
  
  

Knowledge, Skill and Abilities:

• Well organized - conscientious and thorough with detail.
• Must demonstrate technological competency: Data entry, email, calendar, word processing, and database programs.
• Extraordinary customer service and communication skills.
• Strong interpersonal and written communication skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.
  
  

Job Qualifications:

Minimum Qualifications:

• Masters or Advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching and/or instruction Within a certified K-12 School.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).
• State and/or federal legislative requirements and/or college accreditation requirements may apply to maintain the necessary credentialing for this role.
• Separate qualifications and/or licensure may be required for some degree programs.
  
  

Preferred Qualifications:

• Strong experience with distance education and distance learning students is preferred.
• Coaching certification (ICF ACC/PCC/MCC or similar).
  
  

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Works primarily from home within the continental United States and is available to travel to meetings as required.
  
  

Working Condition:

Required to travel up to 25% as needed.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Higher Education

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