School Based Navigator

BBH Burrell Behavioral Health; EE. UU.; Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Paid time off

Benefits package

Training

Career mobility

Descripción de la vacante

BBH Burrell Behavioral Health is hiring a School Based Navigator in Independence, MO. This full-time role supports students and families by coordinating referrals, intake, insurance, and service access within a school setting.

The position requires strong communication, organizational skills, and experience with Medicaid screening, insurance verification, and care coordination. A driver's license and background check are needed, with a focus on protecting privacy and promoting continuity of care.

Formación

• Strong interpersonal, organizational, and communication skills are required.
• Proficiency with documentation, electronic records, and telephone-based engagement.
• Understanding of mental health systems and school-based service models.

Responsabilidades

• Connect students and families with behavioral health services by accepting referrals and initiating contact within 3 business days.
• Guide families through Medicaid eligibility screening and insurance verification.
• Coordinate intake appointments with school-based therapists and connect students to appropriate access points.
• Partner with schools and community agencies to link families with resources, including crisis services when needed.

Conocimientos

Interpersonal skills

Organizational skills

Verbal & written communication

Educación

High school diploma or GED

Herramientas

Electronic Health Records (EHR)

Descripción del empleo

Job Title: School Based Navigator

Location: Independence, MO

Department: School Based Services

Employment Type: Full-time

Schedule: Monday–Friday

Join our compassionate, collaborative School Based Services team as a School Based Navigator and help students and families access the behavioral health support they need. As a vital connection among schools, families, community partners, and internal teams, you will guide families through referrals, intake, insurance, and service coordination while helping remove barriers to care. This role is ideal for an organized, resourceful communicator who understands school-based behavioral health services, builds trusting relationships, protects confidential information, and is passionate about creating continuity of care for young people.

Key Responsibilities

• Connect students and families with behavioral health services by accepting referrals from assigned schools, initiating family contact, and responding within three business days


• Guide families through Medicaid eligibility screening and application, verify private insurance benefits, and explore alternative funding options when needed


• Coordinate intake appointments with school-based therapists and connect students who are not eligible for school-based services with appropriate access points


• Partner with schools and community agencies to link families with helpful resources, including crisis services when indicated


• Promote continuity of care by completing ongoing insurance checks and assisting families with paperwork updates needed to maintain eligibility and access to services


• Manage intake and compliance documentation by ensuring records are complete, accurate, and properly filed electronically according to operational standards


• Collaborate with Billing, Health Information Management, Quality, and other internal teams to complete required non-billable regulatory tasks within established timelines


• Support school-based team members by answering incoming calls, making and documenting non-billable calls, and maintaining accurate clinical records


• Protect student and family information by following all applicable privacy, confidentiality, security, and professional ethics requirements


• Contribute to program quality by following organizational operational guidelines, completing routine self-evaluations, and supporting CARF-aligned standards


• Participate in required training, team meetings, professional development, and continuous improvement initiatives


• Perform other duties as assigned

Education, Experience, and/or Credential Qualifications

• High school diploma or GED required

Additional Qualifications

• Understanding of mental health systems and school-based service models


• Strong interpersonal, organizational, and verbal and written communication skills


• Proficiency with documentation, electronic records, and telephone-based engagement


• Knowledge of community resources and the ability to coordinate support services


• Ability to manage referrals, records, deadlines, and multiple priorities accurately and efficiently


• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks


• Current driver’s license, acceptable driving record, and current auto insurance required

Physical Requirements

• Perform sedentary work requiring up to 10 pounds of force occasionally and a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body


• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift


• Remain seated for most of the workday, with occasional walking or standing for brief periods

Position Perks & Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost


• Mileage Reimbursement – Company paid for work functions requiring travel


• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition


• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce


• Additional Perks & Benefits - Scroll down to bottom of this post to learn more


• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life


• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more


• Top-notch training: initial, ongoing, comprehensive, and supportive


• Career mobility: advancement opportunities/promoting from within

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees