Non-Clinical Team Leader

A&C Adult and Child Health, Inc.; Indianapolis, Madison (IN, WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Training and development

Career mobility

Supportive work culture

Job summary

A&C Adult and Child Health, Inc. is seeking a Team Leader, Non-Clinical to oversee a dedicated team and drive high-quality client experiences. This role focuses on guiding staff, ensuring adherence to program standards, and supporting strategic goals through mentoring and training.

The incumbent will monitor staff performance, foster collaboration, and participate in crisis interventions as needed while maintaining compliant documentation and an environment that supports staff strengths.

Qualifications

• Bachelor’s degree in psychology, sociology, social work, or related field required.
• Experience mentoring and training staff to meet program standards.
• Ability to communicate effectively with staff, clients, and community partners.

Responsibilities

• Lead and manage a non-clinical team to meet organizational expectations.
• Monitor, observe, and evaluate staff performance to ensure quality client care.
• Develop and maintain internal and external partnerships benefiting clients and the organization.
• Engage in financial planning and human resource management activities.
• Create a positive environment that promotes open communication and staff strengths.
• Participate in crisis interventions during regular business hours as needed.
• Review and ensure documentation compliance and program requirements.

Skills

Staff leadership

Communication skills

Mentoring and training

Strategic planning

Compliance knowledge

Education

Bachelor’s degree in psychology, sociology, social work, or related field

Job description

Job Summary

The incumbent of this position is responsible for the successful leadership and management of their team. The Team Leader, Non-Clinical, will provide oversight and direction for their team, playing an integral role in ensuring a positive client experience for those we serve and meeting the overall strategic goals of the organization by developing mentoring, and training staff as well as ensure compliance within program standards.

Essential Job Functions

• Ensure staff understand and perform at a level consistent with the expectations of their positions.
• Monitor, observe, and evaluate the skills and abilities of staff to provide quality client care.
• Develop and maintain internal and external partnerships that serve the best interest of clients and organization.
• Financial planning and management.
• Human resource planning and management.
• Create a positive environment that promotes open communication and building upon the strengths of staff.
• Become involved in direct crisis intervention during regular business hours as needed.
• Regularly review and monitor written documentation, providing corrective feedback as needed, to assure compliance with documentation requirements.
• Oversight of the program requirements.

Knowledge, Skills, and Abilities

• Ability to communicate effectively before groups, employees of the organization, family members, and other contacts in the community.
• Ability to apply logic and understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve problems in several concrete variables of standardized situations.
• Ability to be adaptable in face of changing job demands and taking initiative actions of one’s own.

Experience and Education Qualifications

Bachelor’s degree in psychology, sociology, social work, or related field required.

Supervisory Requirements

• Communicate the strategic direction of the organization and encourage participation by all employees.
• Provide leadership and guidance to all aspects of the department.
• Take an active role in monitoring the identification, development, and execution of strategic objectives.
• Involve, as appropriate, all employees to achieve their goals.
• Effectively communicate to employees about any changes and newsworthy events within the department or company.
• Manage difficult employee situations directly, using appropriate discretion and Human Resource advice to show respect for the individual.
• Champion change and effectively manage the implementation of innovative ideas.
• Reinforce team approach throughout functions; support and solicit input from team members at all levels within the company.

Employment Requirements

• Successful completion of background check including criminal record, driving record, abuse/neglect, and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Physical Requirements

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care. Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees