Scholarship Administration Coordinator

The University of North Carolina; Charlotte (NC); Hybrid; USD 40,000 - 48,000; Full time

Job summary

The University of North Carolina is seeking a University Program Associate - Journey to provide regular support to the University Scholarship Office and department staff for scholarship development and administration. This role may include occasional telework after onboarding, with standard hours from 8:00 am to 5:00 pm, Monday to Friday.

Responsibilities include serving as the primary contact for scholarship administrators, explaining donor agreements and fund balances, and developing training

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience in scholarship administration or higher education is preferred.
• Strong communication and training delivery skills.

Responsibilities

• Serve as primary contact for scholarship administrators and staff.
• Explain donor agreements, fund balances, and award cycles clearly.
• Develop training content and lead annual Scholarship Administration Training.
• Present to audiences at information and training sessions.

Skills

Training delivery

Stakeholder communication

Data reporting

Attention to detail

Education

Bachelor’s degree or equivalent education/experience

Tools

Banner

Slate

Job description

If time-limited, note appointment end date

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 001319

NC Salary Grade Equivalency

NC Salary Grade Equivalency NC09

Classification Title

Classification Title University Program Associate - Journey

Working Title

Salary Range

Salary Range $40,350 - $47,900

Anticipate Hiring Range $40,350 - $47,900

FLSA Status

FLSA Status Non Exempt

Division

Division Academic Affairs

Department

Work Unit

Work Unit University Scholarship Office

Work Schedule

8:00 am – 5:00 pm; Monday – Friday, with occasional evening and weekend hours required, as necessary.
This position may be eligible for a telework schedule once onboarding into the position is complete, and with supervisor approval.

Primary Purpose of Position

Provide regular support to the University Scholarship Office and departmental scholarship administrators to ensure effective scholarship development and administration for the university.

Required Minimum Qualifications:
Bachelor’s degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.
Note: Some state job postings state you can qualify by an ‘equivalent combination of education and experience.’ If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Serve as the primary contact for scholarship administrators and other departmental representatives seeking training, technical assistance, and resources that support scholarship administration.
• Understand and have the ability to clearly explain how scholarship donor agreements and funds are established, how to calculate scholarship fund balances, and what the functions are within the scholarship application, review, and award cycles.
• Demonstrate advanced knowledge, experience, and the ability to quickly learn content management systems designed for scholarship and fund management.
• Develop and maintain positive working relationships with scholarship administrators and other departmental personnel responsible for managing scholarship funds, reviewing applications, and awarding scholarships.
• Provide initial and ongoing training and support to university personnel responsible for scholarship fund administration and use of the scholarship management system.
• Develop training content and resource materials for users, and lead implementation of the annual Scholarship Administration Training Session.
• Present to large and small audiences that attend general information and training sessions, or other public events related to scholarship administration.
• Develop and maintain scholarship management user guides that provide policy and system guidance for administrators, reviewers, and students.
• Respond to requests for information or support from college or departmental personnel in a timely manner. Prepare reports and other resources to satisfy the inquiry as needed.
• Track scholarship fund balances, offers, and award payments for departments outside the USO to ensure all scholarship funding available is being awarded in compliance with the terms of donor agreements.
• Raise awareness of the mission and resources provided by the University Scholarship Office, explain university processes and policies related to effective scholarship administration, troubleshoot scholarship system, program, and fund issues.

Other Work Responsibilities

• Make recommendations that will improve the scholarship management system, advance strategic use of scholarship funds, and increase overall departmental production.
• Maintain a current roster with contact information for all departmental scholarship administrators and reviewers.
• Maintain a strong working knowledge of university systems and other technology platforms to include: Slate and related scholarship portals, Google Drive, Docs, Sheets; Microsoft Word, Excel, and PowerPoint, Banner Student and Banner Finance, and Report Central.
• Develop tools to annually collect and organize feedback from users of the scholarship management system to identify concerns that will inform system changes/enhancements.
• Provide guidance and support to student workers and/or federal work-study students working in the USO .
• Compile, organize, and analyze multiple data and informational resources for ad-hoc reporting.

Departmental Preferred Experience, Skills, Training/Education

• Experience with scholarship administration in a four-year college or university setting, preferably a mid-size to large public or private university.
• Familiarity with various programs such as Banner and Slate. Advanced demonstrated proficiency in Microsoft Office and Google Suite.
• Demonstrated analytical skills with a detail-oriented solution focus.
• Exceptional verbal and written skills with the ability to convey professional information clearly to stakeholders.
• Demonstrated success in team-based environments with a commitment to providing high-touch, proactive customer service.

Necessary Licenses or Certifications

Work Location

Posting date 08/24/2026

Closing date 09/07/2026

Proposed Hire Date

Proposed Hire Date 09/28/2026

Contact Information

Special Notes to Applicants