Scheduling Specialist- MountainView Sleep Medicine

Mountainview Medical Group; Las Cruces (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Mountainview Medical Group in Las Cruces, NM is seeking a Scheduling Specialist to manage patient and physician appointments, optimize schedules, and serve as a liaison among patients, clinical staff, and administration.

The role requires solid organizational and communication skills, attention to detail, and proficiency with scheduling systems and Microsoft Office. On-site work with collaborative, patient-centered care values, and growth opportunities are offered.

Qualifications

• Associate degree or certification in healthcare admin or related field preferred.
• 0-2 years of experience in medical scheduling or front desk operations preferred.
• Experience with EMR systems and scheduling software preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups.
• Notifies patients of confirmations, cancellations, or reschedules with instructions.
• Enters and updates patient information in EHR/scheduling system.
• Coordinates with medical staff to align appointments with priorities.
• Tracks cancellations and no-shows and reschedules promptly.
• Receives and reviews orders for validity and completeness.
• Asks patients necessary questions for tests and provides prep instructions.
• Handles calls, referrals, and coordinating patient files.
• Maintains regular attendance and complies with policies.

Skills

Appointment scheduling

Patient flow management

Organizational skills

Communication skills

Attention to detail

Multitasking

Professional demeanor

Microsoft Office proficiency

Education

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field

Tools

Microsoft Office Suite

EMR scheduling software

Job description

Las Cruces, NM, United States

Trending

Job Description

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Hours of Operation: Monday - Thursday 8:00am - 5:00pm, Friday 8:00am - 12:00pm

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT order timely.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

INDCLINIC

Job Info

• Job Identification 166588
• Job Category Administrative Support
• Posting Date 10/05/2026, 06:43 PM
• Job Schedule Full time
• Job Shift Day
• Locations 4311 E Lohman Ave, Las Cruces, NM, 88011, US