SCHEDULING SPECIALIST II - NEWPORT BEACH VASCULAR

Hoag Hospital Irvine; Newport Beach (CA); On-site; Full time

Job summary

An established healthcare provider is seeking a Scheduling Specialist II to join their dynamic team in Newport Beach. This role involves coordinating complex surgical schedules, assisting with patient registration, and ensuring smooth communication between patients and healthcare professionals. The ideal candidate will have strong interpersonal and communication skills, along with a solid understanding of medical insurance procedures. Join a leading organization that values quality care and offers a supportive work environment as you contribute to enhancing patient experiences and operational efficiency.

Qualifications

• Minimum of two years’ scheduling experience required.
• Basic knowledge of Microsoft Office Suite and healthcare databases.

Responsibilities

• Coordinate complex surgical schedules and facilitate communication.
• Assist with patient registration, data entry, and clerical duties.

Skills

Interpersonal Skills

Communication Skills

Knowledge of Medical Terminology

Customer Service Skills

Education

High School Graduate or equivalent

Tools

Microsoft Office Suite

Healthcare Database Systems

Job description

SCHEDULING SPECIALIST II - NEWPORT BEACH VASCULAR

Department: Allied Health

Status: Full Time

Shift: 1st

Remote or Onsite: Onsite

Location: Newport Beach, CA, US, 92617

Salary Range: $22.9500-$35.2700/hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment.

Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned.

Education and Experience

• High School Graduate or equivalent required
• Minimum of two (2) years’ previous scheduling experience
• Excellent interpersonal and communication skills
• Knowledge of proper body mechanics and safety measures
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
• Strong knowledge of basic medical terminology preferred
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
• Full understanding of medical insurance procedures required
• Basic keyboarding minimum 35 WPM preferred

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas: cancer, digestive health, heart and vascular, neurosciences, spine, women's health, and orthopedics through Hoag's affiliate, Hoag Orthopedic Institute, which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by U.S. News & World Report and the only OC hospital ranked in the Top 10 in California, as well as a designated Magnet hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit careers.hoag.org.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.