Scheduling Specialist - Colon & Rectal

Grandview Medical Group; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Grandview Medical Group in Birmingham, AL is seeking a Scheduling Specialist to manage patient and physician scheduling across departments, optimize resources, and ensure excellent customer service.

The role requires 0-2 years in scheduling or administrative support, an associate degree or related certification, and proficiency with EHR systems like Cerner.

Qualifications

• Associate degree or related certification preferred.
• 0-2 years of scheduling, patient coordination, or admin support experience required.
• Experience with EHR or scheduling software preferred.

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups with proper resource allocation.
• Notifies patients of confirmations, cancellations, or reschedules with instructions.
• Enters patient information and scheduling details into EMR systems accurately.
• Coordinates with medical staff to align appointments with clinical priorities.
• Tracks cancellations and no-shows and reschedules promptly.
• Provides general admin support, including managing referrals and patient files.
• Assists with processing orders and communicates with offices as needed.
• Addresses patient inquiries regarding scheduling and concerns.
• Maintains regular attendance and complies with policies.

Skills

Organizational skills

Time management

Verbal and written communication

Attention to detail

Professional demeanor under pressure

Education

Associate degree or related certification

Tools

Cerner Scheduling

EMR scheduling software

Job description

Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work

Benefits You Can Count On – Medical, dental, vision, and life insurance coverage

Work Hard. Recharge Often. – Generous PTO and extended illness benefits

Invest in Your Future – 401(k) with company match

Grow With Us – Career development, learning opportunities, and advancement pathways

We Invest in Your Success – Licensure and certification reimbursement

Student Loan Support – Assistance available for eligible roles

Your Wins Deserve Recognition – Employee rewards and recognition programs

A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day

Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, and provide necessary information and instructions.
• Accurately enters patient information, appointment details, and updates into the hospital's electronic medical records (EMR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid.
• Contacts patients to complete scheduling procedure(s) and or test(s) in Cerner Scheduling.
• Asks the necessary questions for specific tests and provide the required procedure preparation or instructions.
• Schedules appointments via phone with doctor's office if requested, once valid order is received.
• Processes STAT order immediately.
• Notifies ordering offices if unable to contract their patient to schedule procedures.
• Addresses patient inquiries regarding scheduling, appointment changes, and concerns, ensuring a high level of patient satisfaction.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in scheduling, patient coordination, or administrative support within a healthcare setting required
• Experience with Electronic Health Records (EHR) or scheduling software preferred

Knowledge, Skills and Abilities

• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
• High attention to detail and accuracy, particularly in data entry and record-keeping.
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
• Knowledge of medical terminology is a plus.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Job Info

• Job Identification 164984
• Job Category Administrative Support
• Posting Date 09/16/2026, 09:05 PM
• Job Schedule Full time
• Job Shift Day
• Locations 3686 Grandview Pkwy, Birmingham, AL, 35243, US