Scheduling Specialist

RAYUS Radiology; Saint Louis Park, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join our team in Saint Louis Park, MN. This full-time role is remote-capable and focuses on scheduling patient appointments, verifying insurance, and accurate data entry to support efficient exams.

The position involves answering calls, coordinating with referring offices, and maintaining up-to-date records while delivering high-quality patient service. Remote work is available; shifts are weekdays with rotating Saturdays.

Qualifications

• High school diploma or equivalent is required.
• Proficient with computer systems and typing.
• Able to handle a multi-line phone system with high call volume.
• Preferred: 1 year of customer service experience and familiarity with medical terms.

Responsibilities

• Answer phones and manage calls professionally.
• Schedule patient examinations per policy and update records.
• Verify and record patient information, including insurance data.
• Inform patients of financial responsibilities and preparation needs.
• Coordinate scheduling with technologists and referring offices.

Skills

Customer service

Typing

Phone handling

Education

High school diploma or equivalent

Tools

Information systems

Job description

St. Louis Park, Minnesota, United States

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.

This is a Full-Time position working either Monday through Friday 7:00am-3:30pm CST with Rotational Saturdays 7:00am-11:00am CST OR, Monday through Friday 8:00am-4:30pm CST with Rotational Saturdays 7:00am-11:00am CST.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only

(10%) Insurance Activities

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Remote Position

Yes

Status

Full-time

Requirements

Required:

• High school diploma, or equivalent
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

DailyPay implementation is contingent upon initial set-up period.