Scheduling Specialist

RAYUS Radiology; Dedham (MA); On-site; USD 24,796 - 35,817; Part time

Benefits offered by this job

DailyPay

Job summary

RAYUS Radiology in Dedham, MA is seeking a Scheduling Specialist for a temporary/PRN role with day shifts. You will answer phones, schedule patient examinations, verify insurance, collect information, and coordinate with referring offices to ensure accurate, timely exams and high patient satisfaction.

This role supports multiple centers and requires exceptional organization and communication. The position is intended to cover peak periods and may include back-up coverage for front office

Qualifications

• High school diploma or equivalent.
• Proficient with using computer systems and typing.
• Microsoft Office Suite experience.
• Able to handle multi-level phone system with a high volume of calls at one time.

Responsibilities

• Answer phones and handle calls in a professional and timely manner.
• Schedule patient examinations according to policy and ensure accurate data collection.
• Verify insurance for exams and waivers as needed.
• Coordinate with referring offices and technologists to maintain patient satisfaction.

Skills

Customer service

Phone handling

Computer skills

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

This position is Temporary / Per Diem; working varying shifts.

RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a temporary/PRN position working day shifts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(85%) Scheduling Activities

1. Answers phones and handles calls in a professional and timely manner
2. Maintains positive interactions at all times with patients, referring offices and team members
3. Schedules patient examinations according to existing company policy
4. Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
5. Ensures all patient data is entered into information systems completely and accurately
6. Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
7. Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
8. Maintains an up-to-date and accurate database on all current and potential referring physicians
9. Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
10. Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
11. Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

1. Pre-certifies all exams with patient's insurance company as required
2. Verifies insurance for same day add-ons
3. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Required

1. High school diploma, or equivalent
2. Microsoft Office Suite experience
3. Proficient with using computer systems and typing
4. Able to handle multi-level phone system with a high volume of calls at one time

Preferred

1. One (1) year customer service experience
2. Medical terminology and previous clinical business office experience
3. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all https://www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.