Scheduling Specialist

RAYUS Radiology; Saint Louis Park (MN); Remote; USD 2,361,000 - 3,414,000; Full time

Benefits offered by this job

DailyPay

Medical, dental & vision insurance

401k with company match

Paid time off & holidays

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join our remote team. The role handles inbound calls, schedules patient examinations, verifies information, and informs patients about financial responsibilities. Working hours are Monday–Friday with Saturday rotation, at a pay range shown below.

The position supports multiple centers, requires strong computer and phone skills, and offers DailyPay, comprehensive benefits, and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office Suite.
• Able to type accurately and use computer systems.
• Experience handling a high-volume phone queue preferred.

Responsibilities

• Answer phones in a professional, timely manner.
• Schedule patient examinations per policy.
• Collect and verify patient and insurance information.
• Inform patients of financial responsibilities and prep requirements.
• Coordinate scheduling with technologists and referring offices.
• Maintain up-to-date database of referring physicians.
• Provide backup support for front office staff.

Skills

Phone handling

Typing

Multi-line phones

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Summary

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $17.14-$24.78 based on direct and relevant experience.

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Friday from 10:00am-6:30pm CST; includes Saturday rotation.

Essential Duties And Responsibilities

(85%) Scheduling Activities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Remote Position

Yes

Status

Full-time

Requirements

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.