Scheduling Specialist

RAYUS Radiology; Greenfield (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

DailyPay

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join our team in Wisconsin. The role involves answering phones, managing faxes, and scheduling patient examinations while ensuring accurate data capture and clear communication with patients and referring offices.

The position supports a Monday-Thursday 11:30am-8:00pm and Friday 10:30am-7:00pm schedule with weekend rotation. Prior office experience and healthcare terminology knowledge are a plus, along with strong computer and typing skills.

Qualifications

• Requires high school diploma and proficient computer skills.
• Experience with multi-line phone systems and high-volume calls is preferred.
• Medical terminology or healthcare office experience is a plus.

Responsibilities

• Answer phones and handle calls professionally and promptly.
• Schedule patient examinations per company policy.
• Collect and verify patient, insurance and financial information.
• Ensure data entry accuracy in information systems and EHRs.
• Inform patients about financial responsibilities, preparation kits, transportation, and meals before exams.
• Coordinate scheduling changes with technologists to optimize patient satisfaction.
• Maintain up-to-date referral physician database and assist overflow calls.
• Provide back-up coverage for front office during breaks or absences.

Skills

Customer service

Phone system handling

Typing

Scheduling

Education

High school diploma

Tools

Information systems

Scheduling software

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This is a full-time position working Monday-Thursday from 11:30am-8:00pm and Friday from 10:30am-7:00pm; includes weekend rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High school diploma, or equivalent
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .

DailyPay implementation is contingent upon initial set-up period.

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