Scheduling Specialist

RAYUS Radiology; Chesterfield (AL); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

DailyPay

Medical, dental, and vision insurance

401k with company match

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join our team. You will answer phones, manage faxes and schedule patient appointments, coordinating with referring offices to ensure accuracy and a high level of patient care.

This full-time role offers a 40-hour work week with shifts Monday through Friday from 11:30am to 8:00pm, and remote after on-site training. Strong communication and MS Office skills are preferred.

Qualifications

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• Proficient with computer systems and typing.
• Ability to handle high-volume phone calls.

Responsibilities

• Answer phones and handle calls professionally and timely.
• Schedule patient examinations per company policy.
• Obtain and record accurate personal, financial, and insurance information.
• Enter patient data completely into information systems.
• Inform patients of financial responsibilities and preparation needs.
• Notify technologists of scheduling changes to maximize patient satisfaction.
• Maintain up-to-date referral physician database.
• Provide backup coverage for front office when needed.
• Field calls and route to appropriate department.

Skills

Phone handling

Customer service

Multitasking

Microsoft Office

Typing

Education

High school diploma

Tools

Microsoft Office Suite

Job description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.
This is a full-time position working 40 hours per week. Shifts are Monday-Friday from 11:30am-8:00pm. Remote after on-site training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

1. Answers phones and handles calls in a professional and timely manner
2. Maintains positive interactions at all times with patients, referring offices and team members
3. Schedules patient examinations according to existing company policy
4. Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
5. Ensures all patient data is entered into information systems completely and accurately
6. Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
7. Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
8. Maintains an up-to-date and accurate database on all current and potential referring physicians
9. Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
10. Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
11. Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

1. Pre-certifies all exams with patient's insurance company as required
2. Verifies insurance for same day add-ons
3. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Qualifications

Required:

1. High school diploma, or equivalent
2. Microsoft Office Suite experience
3. Proficient with using computer systems and typing
4. Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

1. One (1) year customer service experience
2. Medical terminology and previous clinical business office experience
3. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.