Scheduling Specialist

Foundation Radiology Group; Greenfield (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join the team. The successful candidate will answer calls, schedule patient examinations, collect and verify payer information, and maintain accurate records to ensure smooth operations.

This full-time role features a Monday-Thursday 11:30am–8:00pm and Friday 10:30am–7:00pm schedule with weekend rotation. Prior office experience and bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• Proficient with using computer systems and typing.
• Able to handle multi-level phone system with a high volume of calls.

Responsibilities

• Answers phones and handles calls in a professional and timely manner
• Schedules patient examinations according to existing company policy
• Obtains and records accurate personal, financial and insurance information
• Enters patient data into information systems completely and accurately
• Advises patients of financial responsibilities, preparation kits, transportation and/or eating prior to appointment
• Notifies technologists of scheduling changes to maximize patient satisfaction
• Maintains an up-to-date database of referring physicians
• Provides backup coverage for front office when needed
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling

Skills

Customer service

Phone system proficiency

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments.

This is a full-time position working Monday-Thursday from 11:30am-8:00pm and Friday from 10:30am-7:00pm; includes weekend rotation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(85%) Scheduling Activities

1. Answers phones and handles calls in a professional and timely manner
2. Maintains positive interactions at all times with patients, referring offices and team members
3. Schedules patient examinations according to existing company policy
4. Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
5. Ensures all patient data is entered into information systems completely and accurately
6. Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
7. Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
8. Maintains an up-to-date and accurate database on all current and potential referring physicians
9. Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
10. Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
11. Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)

(10%) Insurance Activities

1. Pre-certifies all exams with patient's insurance company as required
2. Verifies insurance for same day add-ons
3. Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Qualifications

Required:

1. High school diploma, or equivalent
2. Microsoft Office Suite experience
3. Proficient with using computer systems and typing
4. Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

1. One (1) year customer service experience
2. Medical terminology and previous clinical business office experience
3. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.