Scheduling Specialist

Mercy Health Services Inc; Franklin (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Mercy Community Healthcare is seeking a Scheduling Specialist to efficiently book and manage patient appointments. You will answer a multi-line phone system, greet patients, and enter data into our EMR system, ensuring all forms are completed accurately.

The ideal candidate has 1–2 years in healthcare office settings, strong MS Office skills, and excellent customer service with bilingual Spanish preferences. This on-site role offers comprehensive benefits and a supportive team environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years' experience in a healthcare business office preferred.
• Demonstrated ability to use MS Office (Word, Excel, PowerPoint).
• Spanish-speaking highly preferred.
• Excellent communication both on the phone and in person.

Responsibilities

• Schedule patient appointments.
• Answer multi-line phone system and manage waitlist.
• Greet patients and enter appointments into the EMR system.
• Ensure patients fill out necessary forms.
• Send notification letters.

Skills

Communication skills

Customer service

MS Office

Excel

Word

PowerPoint

EMR experience

Spanish language

Phone etiquette

Education

High School Diploma or GED

Tools

eCW EMR

MS Office

Job description

Mercy Community Healthcare is looking for an energetic, self-motivated Scheduling Specialist, with a passion for making a difference in the lives of those we serve in our community.Mercy's Mission: The mission of Mercy Community Healthcare is to reflect the love and compassion of Jesus Christ by providing excellent healthcare to ALL and support to their families. We provide care to the uninsured, underinsured and insured through pediatric and adult primary care, mental and behavioral health services, and care coordination.What Is in It for You?Work for a place with mission and purpose.Work with great people around you.Great benefits like Medical, Dental, Vision, PTO, and 401(k)Make a difference in your community.What Is This Job All About?You will be responsible for scheduling patient appointments.General clerical duties such as answering multi-line phone system, managing waitlist, and sending notification letters.Greeting patients and entering appointments into the EMR system.Making sure patients fill out necessary forms.What We Need from You:High School Diploma or GED required.1-2 years' experience in a healthcare business office preferred.Demonstrated ability to use MS Office - Word, Excel, PowerPoint.Spanish-speaking highly preferred.Excellent communication both on the phone and in person.Provide outstanding customer service to meet the needs of patients.Experience with EMR operating system (eCW highly preferred).Familiarity with medical terminology and shorthand.The Scheduling Specialist is a key component to our patient's experience at Mercy. Are you up for this great opportunity? Apply Today!