Scheduling Specialist

Alomere Health; Alexandria (MN); Hybrid; USD 25,000 - 31,000; Full time

Job summary

RAYUS Radiology is seeking a Scheduling Specialist to join our Alexandria, MN team. You will handle phones, scheduling, and insurance-related tasks to ensure smooth operations and a high level of patient care.

This full-time role runs Monday–Friday 8:45am–5:15pm with every 9th weekend from 7:30am–3:30pm. A high school diploma and strong computer/typing skills are required; prior customer service and medical terminology experience are preferred. Join us to deliver clinical excellence.

Qualifications

• High school diploma or equivalent required.
• Proficient in using computer systems and typing.
• Experience handling high-volume calls on a multi-line phone system.

Responsibilities

• Answer phones professionally and timely.
• Schedule patient examinations according to company policy.
• Ensure patient data and insurance information are collected and recorded accurately.
• Enter patient data into information systems completely and accurately.
• Advise patients of financial responsibilities and preparation for appointments.
• Coordinate scheduling changes with technologists to maximize patient satisfaction.

Skills

High school diploma

Typing proficiency

Multi-line phone system

Customer service experience

Medical terminology

Education

High school diploma or equivalent

Job description

RAYUS now offers DailyPay! Work today, get paid today! The pay range for this position is $18.00-$22.31 based on direct and relevant experience.

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position is full-time working Monday-Friday from 8:45am -5:15pm, every 9th weekend from 7:30am-3:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(85%) Scheduling Activities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only

(10%) Insurance Activities

• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

(5%) Other Tasks and Projects as Assigned

Remote Position

No

Status

Full-time

Requirements

Required:

• High school diploma, or equivalent
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Preferred:

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers .

DailyPay implementation is contingent upon initial set-up period.

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