Scheduling Manager

Kittitas Interactive; Yakima (WA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health & Wellness insurance

EAP

401(k) plan

Personal day

Vacation after 1 year

Job summary

Hirebridge LLC is seeking a Scheduling Manager to oversee the planning and implementation of scheduling activities for clients and DSPs. The role emphasizes advocating for clients and staff, maintaining positive communication with stakeholders, and ensuring accurate timesheets and scheduling data.

The position reports to Scheduling Director, supervises Scheduling Supervisor and Float Staff, and requires strong Microsoft Office skills and HIPAA-conscious handling of information.

Qualifications

• Excellent written and verbal communication skills.
• Ability to adapt to a fast-changing environment.
• Exercises time management to manage multiple high priority projects.
• Ability to gain the trust and confidence of the executive and management team.

Responsibilities

• Manage staff scheduling process balancing employee and management needs.
• Ensure compliance with EEO, ADA, FMLA, OSHA and regulations.
• Assist HR with objectives, policies and plans.
• Oversee training and communications around staff scheduling, including emergent situations.
• Maintain scheduling systems and templates.

Skills

Excellent communication

Time management

Ability to work with minimal supervisi

Tools

Microsoft Excel

Microsoft Office

SharePoint

Job description

Job Title: Scheduling Manager

Classification: Non-exempt

Department: Scheduling

Revision Date: 7/30/26

Reporting Relationships

Reports To: Scheduling Director

Positions Supervised: Scheduling Supervisor / Float Staff

Summary

The primary role of the Scheduling Manager is to advocate for the clients and Direct Support Providers (DSPs), and the company throughout the process of scheduling and maintaining client coverage. The primary role of the Scheduling Manager is oversee the planning and implementation of all scheduling activities while building and maintaining positive and supportive communication with all stakeholders.

Pay

$25-$27/hour

Benefits

Health & Wellness: Medical, Dental, and Vision insurance coverage (for employees working 30 hours or more per week)

Supplemental Health Options: Voluntary Accident, Hospital Indemnity, and Critical Illness insurance coverage options through MetLife.

Mental Health & Support: A fully employer-paid Employee Assistance Program (EAP) available to employees and their households free of charge.

Retirement Planning: A 401(K)-retirement plan, which employees become eligible to participate in after one year of continuous service.

Time off: Accrued Sick time, plus an 8-hour Personal Day awarded annually on your work anniversary. Vacation time is offered after one year of continuous service.

Essential Duties and Responsibilities

• Manage a staff scheduling process that is beneficial to both employees and management.
• Ensuring compliance with EEO, ADA, FMLA, OSHA, and other governmental regulations.
• Assist the HR team in establishing overall human resource objectives, policies, and plans.
• Oversee training and communications around staff scheduling, this includes any emergent situations.
• Support company branding, objectives, and culture through all steps in the scheduling process.
• Maintain ongoing communication with Scheduling Director, providing regular input and informing him/her of ideas and suggestions.
• Maintain a highest possible degree of confidentiality with both client and employee information in compliance with HIPAA guidelines.
• Maintain the highest levels of integrity and honesty with all KIM parties, providing them clear, complete, and factual information.
• Actively listen and appropriately respond to DSPs and TPS requests, concerns, and suggestions. Ensure that all issues are responded to promptly and considerately.
• Maintain scheduling systems (People Guru or any future programs) including templates, work schedules, and point accrues.
• Ensure accuracy of employee timesheets, and timely submission of time sheets.
• Develop educational and training materials.
• Contribute to the preparation of annual program descriptions and evaluations.
• Performs other duties as assigned.
• Serve as required direct care coverage in residential homes during unexpected staff shortages, call-outs, or emergency coverage gaps when relief staff cannot be secured, ensuring continuous client safety, well-being, and state ratio compliance.

Education and Experience

• Experience with all Microsoft office applications (teams, Word, Sharepoint)
• Advanced proficiency in Microsoft Excel
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Capability to adapt to a fast-changing environment.
• Exercises time management skills to manage multiple high priority projects.
• Ability to gain the trust and confidence of the executive and management team.

Certificates, Licenses and Registrations

• None

Knowledge, Skills and Abilities

Language Skills: Excellent reading comprehension and written communication skills required. For example: ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.

Mathematical Skills: Ability to work with basic mathematical concepts, and ability to draw and interpret graphs.

Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.

Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.

Physical Demands

Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 20 lbs.

Your Work Place

Internally, work is normally performed in a climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited. Noise level is moderate and may include sounds of normal office equipment (computers, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties.

Intent and Function of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by management as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.