Scheduling/Customer Service Representative

TalentAlly; Cary (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health, based in North Carolina, seeks a Scheduling Coordinator to ensure accurate and complete scheduling of diagnostic procedures. The role requires handling demographic information, coordinating with physicians, and communicating prep details to patients and office staff.

The position involves processing physician orders, meeting productivity goals, and maintaining up-to-date knowledge of scheduling systems.

Qualifications

• High school diploma or GED required.
• One year of related experience or training required.
• Healthcare experience preferred.

Responsibilities

• Ensure accuracy and completeness of scheduled procedures; obtain demographic info and relevant scheduling details.
• Explain procedure and prep information to patients and staff.
• Obtain accurate physician orders for procedures.
• Meet productivity and customer satisfaction goals.
• Distribute updated department schedules with accurate clinical information.
• Maintain current knowledge of diagnostic procedures and scheduling software.
• Serve as departmental receptionist and office assistant as needed.
• Perform registrations for patients, including contract registration for Managed Care and government payors.

Skills

Customer service

Organizational skills

Communication skills

Reading & writing

Education

High school diploma or GED

Tools

Scheduling software

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities

1. 1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.


2. 2. Accurately communicates procedure and prep information to patient and physician office staff.


3. 3. Obtains accurate and valid physician orders for all procedures.


4. 4. Consistently achieves productivity and customer satisfaction goals.


5. 5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.


6. 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.


7. 7. Serves as a departmental receptionist and office assistant as needed.


8. 8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Education Requirements

High school diploma or GED required; higher-level degree may satisfy this requirement. One year of related experience or training required.

Licensure/Certification Requirements

No licensure or certification required.

Professional Experience Requirements

Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: GP2

Entity: UNC Physician Group Practices

Organization Unit: CO Cary

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.