Scheduling & Customer Service Associate

Voith GmbH Group; Summerville (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexibility with Work/Life Balance

Competitive Compensation and Benefits

401K with generous company match

Job summary

Voith US Inc. seeks a Scheduling and Customer Service Associate to oversee production scheduling and external customer service. You will be the frontline contact for scheduling and customer topics with internal teams and external customers, fostering collaboration with production, quality, R&D, and technical services.

Responsibilities include managing orders, maintaining schedules, and communicating effectively to minimize delays while supporting on-time delivery and quality goals.

Qualifications

• At least 5 years in customer service, production scheduling, or logistics in manufacturing.
• Associate degree in business preferred; training and experience may count.
• Experience with ERP or manufacturing planning systems; JD Edwards is a plus.
• Proficient in Microsoft Office and collaboration tools.
• Strong written and verbal communication for team coordination.

Responsibilities

• Serve as primary contact for customer interactions and address concerns promptly.
• Manage orders from entry through production, shipment, and closure.
• Develop production schedules based on demand, capacity, inventory, and materials.
• Monitor progress and adjust daily schedules to optimize efficiency.
• Coordinate with Materials, Production, Quality, Warehouse, Logistics to ensure on-time delivery.
• Identify supply interruptions and develop contingency plans.
• Proactively communicate schedule changes and risks to customers and stakeholders.

Skills

Industry knowledge

Problem solving

Error reduction

Leadership & interpersonal

Prioritization

Communication updates

Time management

Education

Associate degree in business

Tools

ERP / planning system (JD Edwards a plus)

Microsoft Office (Excel/Outlook/Teams)

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4.8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Interested to learn about Voith? Check out our video " Voith careers " on YouTube.

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match

Summary

In this position, the Scheduling and Customer Service Associate will be responsible for all aspects production scheduling and external customer service. Will be front line contact for all scheduling and customer service topics to intracompany and external customers. Will foster a cooperative relationship with other key stakeholders such as production, quality, R&D, and technical services.

Responsibilities

• Fulfill role of primary point of contact for customer interactions and respond promptly to customer concerns and inquires
• Manage customer orders from entry through production, shipment, and final closure
• Develop and maintain the production schedule based on customer demand, manufacturing capacity, inventory, and material availability.
• Monitor production progress and adjust daily schedules as needed to optimize efficiency and resource utilization.
• Coordinate with Materials, Production, Quality, Warehouse, and Logistics to support on-time delivery
• Identify potential supply interruptions and develop risk-mitigation or contingency plans
• Proactively communicate schedule changes, delays, and delivery risks to customers and internal stakeholders
• The requirements listed in this job profile are representative of the management’s assignment of essential function, with knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

SUCCESS FACTORS (Knowledge, Skills and Abilities Required)

Manage and influence

• Knowledge of monofilament industry experience is highly preferred but not required.
• Ability to solve problems effectively
• Ability to minimize human errors
• Excellent leadership and interpersonal skills, strong people person in order to develop and work with stakeholders at all levels inside the business and external customers
• Rely on experience and judgment to plan and accomplish multiple priorities simultaneously
• Provides timely and relevant updates to management
• Applies time management techniques on a daily basis to accomplish tasks

Drive and execution

• Results orientated
• Proactive to potential issues and ability to provide alternative solutions
• Use of data and facts to support decision making.
• Identify opportunities to reduce manual work, improve communication and increase delivery reliability.
• Conducts themselves in a professional manner at all times

Communication and problem solving

• Collaborates with other resources as needed to gain required knowledge to resolve issues.
• Maintains an open minded perspective during problem solving exercises
• Inspects and investigates using analytical thought processes to solve problems
• Can function autonomously and as a team member as the situation requires

Qualifications

• A combination of at least 5 years of experience, customer service, production scheduling, order management, logistics, in a manufacturing environment preferred.
• Associates degree in a business related field is preferred, although an acceptable level of training and work experience is considered
• Experience using an ERP or manufacturing planning system; JD Edwards experience is a plus.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams.
• Excellent oral and written communication skills and interpersonal skills necessary to operate in a team environment

Physical Demands

Employees in this position are regularly required to sit, walk, stand and use hands to finger, handle or feel. They are occasionally required to stoop, kneel, crouch or crawl. Employees regularly talk and hear and must be able to lift 10 pounds. Rarely employees are required to lift up to 50 pounds. Safety glasses, hearing protection and other PPE are required in designated areas.

* This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that