Scheduling & Customer Care Specialist

Renewal by Andersen | Esler Companies; East Putnam (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support its fast-growing window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.

Responsibilities

• Handle inbound and outbound calls to confirm customer appointments
• Verify appointment details and update CRM/scheduling tools
• Resolve basic customer questions and help optimize daily routes

Job description

Renewal by Andersen | Esler Companies is seeking a detail-oriented Confirmation Specialist to support its fast-growing window and door replacement business. You will manage inbound and outbound calls to confirm customer appointments, verify details, and ensure accurate, efficient schedules for sales and installation teams.

You’ll use CRM and scheduling tools to update records, resolve basic customer questions, and help optimize daily routes.