Scheduling Coordinator, Transplant - Full Time - Day

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 28,000 - 39,000; Full time

Job summary

Hackensack Meridian Health is seeking a Scheduling Coordinator for Transplant to coordinate procedures, update transplant clearance checklists, and obtain prior authorizations. You will enter results in EMR and support transplant coordinators.

The role emphasizes collaboration, HIPAA compliance, and communication with patients, physicians, and staff. Minimum education includes a high school diploma; associate degree is preferred; experience with Excel/Sheets is recommended.

Qualifications

• High School diploma or GED required; associate degree preferred.
• Medical terminology knowledge and customer service experience.
• Willingness to be cross trained to other areas.
• Organizational skills and ability to work under pressure.
• Proficient with Microsoft Excel/Google Sheets.
• Excellent written and verbal communication with diverse teams.

Responsibilities

• Promotes the facility mission, vision and values to others.
• Schedules appointments and procedures considering patient needs and priorities.
• Assists Clinical Transplant Coordinators with scheduling for pre/post living donor transplant visits.
• Maintains monthly on-call schedules for the Transplant team.
• Coordinates outside clinic visits with internal schedules.
• Runs, pulls and analyzes data for administrative use.
• Maintains patient confidentiality in HIPAA-compliant manner.
• Answers telephone and intercom courteously; supports clerical duties.

Skills

Medical terminology

Customer service

Organizational skills

Communication

Data analysis

Computer literacy

Education

High School diploma/GED

Associate's Degree

Tools

Microsoft Excel

Google Sheets

EMR systems

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Coordinates the scheduling of procedures and appointments, updating transplant clearance checklists, obtaining Prior Authorizations for testing and medications, entering outside lab results in EMR for physician/clinical transplant coordinator review according to the policies and procedures, to meet the needs of the patients, physicians, clinical transplant coordinators at Hackensack University Medical Center.

Responsibilities

A day in the life of a Scheduling Coordinator, Transplant at Hackensack Meridian Health includes:

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Considers mission, vision and values in developing services, standards and practices.
• Considers priorities and special needs of the patient, physician, and the organization or clinic when scheduling appointments and procedures.
• Assists Clinical Transplant Coordinators with scheduling patients for all studies required for pre, post, and living donor transplant appointments.
• Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician`s block time.
• Assists Manger, Organ Transplant in coordinating clinic schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed.
• Assists Manger, Organ Transplant in maintaining monthly on-call schedules for Transplant team (physicians and nurses).
• Coordinates outside clinic visits with internal schedules.
• Ability to run, pull and analyze data as needed for administrative use.
• Ability to scan records into EMR, retrieve records, schedule and reschedule patients, and perform appointment reminder calls.
• Assists front desk staff with updating schedules as needed and communicates with providers and staff as needed.
• Assists front desk staff to accurately prepare the schedule for timely distribution.
• Send out provider letters, candidacy letters, and patient communication letters as required by CMS.
• Follows procedure for notification of changes in the schedule (e.g. cancellation).
• Maintains and protects each patient`s right to confidentiality and adheres to HIPAA guidelines.
• Answers telephone and intercom courteously.
• Assumes clerical and other administrative duties and responsibilities as necessary.
• Other duties as required.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Medical terminology with good customer service.
• Willingness to be crossed trained to other areas.
• Organizational skills.
• Exhibits the ability to work under pressure and use their independent judgment with respect to scheduling conflicts.
• Solid working knowledge with Microsoft/Google office programs including Excel/Sheets.
• Good written and verbal communication skills.
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians.

Education, Knowledge, Skills and Abilities Preferred:

• Associate's Degree.
• Transplant experience.

Starting Minimum Rate

Minimum rate of $24.34 Hourly

Job Posting Disclosure

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.