Scheduling Coordinator, Plastic & Reconstructive Surgery

St. Luke's University Health Network; Town of Bethlehem (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Scheduling Coordinator SLPG to coordinate and schedule services across outpatient practices and hospital departments.

The role includes handling appointments, registrations, insurance information, and pre-certifications to ensure smooth patient flow and accurate payments. The position involves scheduling pre-operative tests, communicating instructions, coordinating operating room time, and preparing surgical paperwork in advance.

Qualifications

• Two years of related experience preferred.
• Comfortable using email and interacting with computer applications.
• Knowledge of practice management and word processing software.
• Strong written and verbal communication skills and cheerful attitude.

Responsibilities

• Coordinates and schedules various appointments for patients
• Coordinates and completes accurate basic registration, demographic, and insurance information to ensure timely and accurate payments for services while scheduling appointments as well as collecting all pertinent information needed and required to complete referral or pre-certification process
• Determines patients’ financial needs and assists when necessary.
• Communicates with other departments on the coordination of services
• Maintains flow of communication by providing information and direction to patients, and if necessary, identifies other staff members for a patient to speak with to resolve questions and concerns.
• Schedules all appropriate pre-operative tests and blood work.
• Discusses pre-operative instructions with the patient, as directed by physicians.
• Schedules and coordinates operating room time, according to physician scheduling protocols
• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery.
• Continuously reviews surgical schedules to ensure optimization of block time and maximization of efficiency is achieved

Skills

Communication skills

Multitasking

Customer service

Education

High school diploma

College education preferred

Tools

Practice management software

Word processing software

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Scheduling Coordinator SLPG is responsible for coordinating and scheduling services among St. Luke’s Physician Group outpatient practices and various hospital departments, including surgical or hospital-based procedures. The Scheduling Coordinator completes all appointment scheduling, coordination of services, and facilitating all necessary paperwork, documentation, and communication to proceed with appointments and procedures. They review surgical or procedural schedules in advance to ensure efficiency and optimization of the physician/surgeon’s schedules.

JOB DUTIES AND RESPONSIBILITIES:

• Coordinates and schedules various appointments for patients

• Coordinates and completes accurate basic registration, demographic, and insurance information to ensure timely and accurate payments for services while scheduling appointments as well as collecting all pertinent information needed and required to complete referral or pre-certification process

• Determines patients’ financial needs and assists when necessary.

• Communicates with other departments on the coordination of services

• Maintains flow of communication by providing information and direction to patients, and if necessary, identifies other staff members for a patient to speak with to resolve questions and concerns.

• Schedules all appropriate pre-operative tests and blood work.

• Discusses pre-operative instructions with the patient, as directed by physicians.

• Schedules and coordinates operating room time, according to physician scheduling protocols

• Coordinates all business and clinical paperwork prior to surgery, using physician-approved forms and checklists; has paperwork ready for surgeon prior to the day of surgery.

• Continuously reviews surgical schedules to ensure optimization of block time and maximization of efficiency is achieved

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 7 hours per day; 4 hours at a time. Walk 1 hour per day; 20 minutes at a time. Consistently required to use manual dexterity for fingering and handling. Frequently lifts objects up to 10 pounds. Frequently reaches above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, high and low frequencies. Must be able to see as it relates to general, near, far, color and peripheral vision.

EDUCATION:

High school diploma required. College education or trade school preferred.

TRAINING AND EXPERIENCE:

Two years of related experience preferred.Comfortable using email and interacting with computer applications. Knowledge of practice management and word processing software. Ability to perform multiple and diverse tasks simultaneously. Strong written and verbal communication skills and cheerful attitude. Able to enter data into the computer system accurately.

St. Luke’s University Health Network is an Equal Opportunity Employer.