Scheduling Coordinator (Lake Mary, FL)

Ennoblecare; Town of Florida (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with company match

PayActiv: on-demand pay

Paid Office Holidays

Job summary

Ennoble Care is seeking a diligent Scheduling Coordinator to join our Lake Mary, FL office in a full-time, in-person role. You will manage and coordinate schedules to support House Calls operations, ensuring timely patient appointments and smooth workflows.

Possess strong organizational skills and a patient-centered approach. The role requires attention to detail, excellent communication, and the ability to navigate multiple software systems while handling a high-volume workload.

Qualifications

• High school diploma or GED required; college degree preferred.
• Administrative healthcare experience preferred.
• Attention to detail essential for accurate scheduling and record keeping.
• Ability to navigate several software databases throughout the day.
• Maintain a calm and pleasant demeanor with patients and staff.
• Effective communication across multiple channels with staff and patients.
• Strong written communication skills.
• Capable of handling a high volume of phone calls.

Responsibilities

• Schedule patient appointments consistent with provider availability and area.
• Prioritize urgent appointments and schedule accordingly.
• Ensure messages are completed and distributed appropriately.
• Reschedule appointments as needed.
• Review and update patient insurance information.
• Manage a high-volume workload and prioritize tasks to stay organized.
• Demonstrate excellent communication skills.
• Contact referring sources when scheduling is challenging.
• Update account information at scheduling time.
• Maintain provider daily appointment quota.
• Aim to schedule new patients within 3–5 business days.
• Handle insurance preauthorization processes.
• Place calls to patients for providers when needed.
• Manage voicemails daily and respond to inquiries.
• Notate patient charts to keep information up to date.

Skills

Attention to detail

Effective communication

Phone etiquette

Multitasking

Software navigation

Education

High School Diploma / GED

Associate or Bachelor's Degree preferred

Job description

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Job Summary:

Ennoble Care is seeking a diligent and organized Scheduling Coordinator to join our team in the Lake Mary, FL office. This full-time, in-person role will involve managing and coordinating schedules efficiently to support our growing operations in the House Calls department. The successful candidate will play a crucial role in ensuring smooth scheduling processes and enhancing team productivity.

Responsibilities:

• Scheduling patient appointments in adherence to Provider availability/area.
• Prioritize urgent appointment task and schedule them accordingly
• Assures that all messages are completed and distributed appropriately
• Reschedules patient appointments as needed
• Reviews and updates patient insurance information
• Manage a high-volume workload, effectively prioritize tasks to remain organized, promote prompt and courteous service
• Displays excellent communication skills
• Reaches out to referring sources for patients expressing difficulty with scheduling
• Updates account information at the point of scheduling
• Maintains provider daily appointment quota
• Have new patients scheduled within 3-5 business days
• Insurance preauthorization
• Places calls to the patients for the providers when needed
• Handles voicemails daily and ensures all inquiries are handled properly
• Correctly notate patient charts to maintain up to date accuracy

Qualifications:

• High School Diploma / GED required; Associate or Bachelor's Degree preferred
• Administrative healthcare experience preferred
• Attention to detail
• Ability to navigate several software databases throughout the day
• Maintain a calm and pleasant demeanor with patients and staff
• Effective communication across various mediums of communication with staff and patients
• Strong written skills
• Capable of managing high volumes of phone calls

PAY RATE: $18.00/hr

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
• Paid Time Off
• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time
• 401(k) with up to 3% company match
• Referral Program
• Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.