Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

PRINCETON BAPTIST MEDICAL CENTER; Orlando (FL); On-site; USD 35,000 - 65,000; Full time

Job summary

Join a leading healthcare provider as a Scheduling Coordinator at the Jewett Orthopedic Institute in Orlando. This full-time position includes scheduling appointments while ensuring excellent customer service and communication with patients and physicians. Enjoy a competitive benefits package starting on your first day, including medical, dental, tuition reimbursement, and generous paid time off.

Benefits

Medical, Dental, Vision

403(b) Retirement Savings Plan

Paid Time Off (Up to 5 weeks)

100% PAID Tuition

Flexible Spending Account (FSA)

Qualifications

• High school graduate with required medical terminology course completion.
• 1 year of customer service or healthcare experience.
• Computer experience is mandatory.

Responsibilities

• Communicate scheduling details between patients and physicians.
• Maintain schedules and communicate changes to staff.
• Demonstrate exceptional customer service and phone etiquette.

Skills

Customer Service

Communication

Problem Solving

Education

High school graduate or equivalent

Completion of medical terminology course within 90 days

Tools

Computer Applications

Multi-line Telephone System

Job description

Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

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Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

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Position Summary

One of the region’s largest orthopedic and sports medicine providers, Orlando Health Jewett Orthopedic Institute’s world-class team of orthopedic surgeons and sports medicine physicians specialize in conditions and injuries of the spine, hand, upper extremities, foot, ankle and lower extremities, as well as joint replacement, concussions, interventional pain management, bone health and orthopedic trauma. The institute’s Downtown Complex brings the whole spectrum of orthopedic and spine care under one roof and includes an orthopedic specialty hospital featuring 75 private inpatient rooms, 10 advanced OR suites, and a research and innovation center with a bio skills lab and 3D printer. Institute physicians also lead a robust clinical research and education program. An adjacent medical pavilion houses a 63-exam-room outpatient clinic, imaging suite, physical therapy spaces and ambulatory surgery center. The institute also holds official medical roles with multiple athletic teams, sporting events and venues. In its first year of eligibility, the institute has been recognized for its positive workplace culture with Modern Healthcare’s Best Places to Work award.

Click here to learn more about Orlando Health Jewett Orthopedic Institute

Position Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Schedule Summary

Full-time | Monday - Friday

Orlando Health Offers a Great Benefits Package That Includes

Medical, Dental, Vison

403(b) Retirement Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, pet care)

Paid Parental Leave

Pet Insurance

Car Insurance

100% PAID Tuition as well as tuition reimbursement & monthly payments to help pay down any graduated school debt

Responsibilities

ALL benefits start day one

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
  
  

Licensure/Certification

• None.
  
  

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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