Patient Care Connect Coordinator - BCO Access Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

C018 University of Southern California- HS; Manhattan Beach (CA); Presencial; USD 30.000 - 49.000; Jornada completa

Descripción de la vacante

University of Southern California is seeking a Patient Care Connect Coordinator to register patients, schedule appointments, verify eligibility, and support authorizations. You will coordinate care among patients, clinicians and staff, delivering a smooth patient experience across Keck Medicine locations.

The role requires strong communication and EMR familiarity, plus a minimum of a high school diploma and 3 years in acute/ambulatory care. Pay ranges from $22.00 to $35.55 per hour.

Formación

• Req High School or equivalent.
• Req 3 years related experience in acute care or ambulatory care medical setting.
• Req Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.
• Req Familiarity with Word processing, Microsoft Outlook.
• Req Excellent communication skills, including the ability to speak, read and write English proficiently.
• Req In depth knowledge of all medical insurance types.
• Req Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.
• Req EMR scheduling knowledge.
• Req Knowledge of medical terminology.

Responsabilidades

• Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
• Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience.
• Enter information into computer systems utilizing proper Care Connect functions with accuracy.
• Confers with patients and third-party payers to ensure the eligibility and authorization of services.
• Identifies alternative financial sources for services and facilitates processing of application/approval.
• Fields patient account inquiries and maintains accurate EMR records.
• Schedules patient appointments in a timely manner, including labs, testing and consultations as needed.
• Acts as a liaison guiding patients through the Keck process and explains procedures.
• Coordinate care between patients and healthcare providers and ensure smooth information flow.

Conocimientos

Excellent communication

EMR scheduling knowledge

Medical terminology

Analytical & problem solving

Insurance benefits navigation

Microsoft Outlook

Teamwork & collaboration

Educación

High School or equivalent

Associate’s or Bachelor’s degree (preferred)

Herramientas

Word processing

Microsoft Outlook

EMR system

Descripción del empleo

The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties. In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.

Departmental Specific Summary Essential Duties Clerical:

• Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
• Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience.
• Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions.
• Confers with patients and third-party payers to ensure the eligibility and authorization of services.
• Identifies alternative financial sources for services and facilitates processing of application/approval.
• Fields patient account inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Schedules patient's appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.

Patient Coordination/CustomerService:

• Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit.
• Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider.
• Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system.
• Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
• Greets patients in a courteous and professional manner.
• Assists patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team.
• Provides basic information about procedures, medications, and/or post-care instructions.
• Escorts patients to other departments if needed, provides directions to other departments within USC system.
• Assists patients to overcome barriers to care, e.g. coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support.
• Acts as a communication hub between patients, healthcare providers, and other departments both internal and external.
• Works with various hospital personnel to resolve issues and accommodate patient.
• Collaborate with other departments for inter clinical consult visits

Teamwork/Collaboration:

• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Works independently and in a team setting.
• Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req 3 years Related experience in acute care or ambulatory care medical setting
• Req Experience with navigating insurance benefits, including verifying insurance coverage, explaining out-of-pocket costs, and coordinating good faith estimates.
• Req Familiarity with Word processing, Microsoft Outlook.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req In depth knowledge of all medical insurance types
• Req Analytical and problem-solving skills including ability to analyze and interpret patient data from multiple systems.
• Req EMR scheduling knowledge.
• Req Knowledge of medical terminology.

Preferred Qualifications:

• Pref Associate’s Degree OR Bachelor's Degree in a related field

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.

The hourly rate range for this position is $22.00 - $35.55.

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.