Scheduling Coordinator II - FPA Access Center

Mount Sinai Health System; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading health system as a Scheduling Coordinator II, responsible for ensuring smooth patient appointments and mentoring staff in a dynamic healthcare setting. This role requires proven clerical experience in a medical environment and offers competitive pay aligned with experience. Work at the forefront of healthcare in a supportive and inclusive workplace.

Qualifications

• 3 years of secretarial/clerical experience in a medical practice preferred.

Responsibilities

• Schedules patient appointments and updates the practice management system.
• Mentors less experienced staff and oversees front desk activities in absence of the Supervisor.

Skills

Customer Service

Data Entry

Education

High School diploma/GED

Job description

Scheduling Coordinator II - FPA Access Center

Be among the first 25 applicants

Description

In the Scheduling Coordinator II role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communication channels by providing superior customer service. The FPA Access Center, which is a centralized contact/call center for the Mount Sinai Health System located on the West Side of Manhattan, supports many of the doctors’ offices within our health system. The Scheduling Coordinator II is a senior-level individual responsible for scheduling appointments, consults, and follow-ups, mentoring less experienced staff, and assisting in oversight of front desk and office activities in the absence of the Supervisor.

Responsibilities

• Schedules patient FPA appointments and updates the practice management system.
• Collects patient demographics and insurance information, entering data into the system.
• Verifies insurance coverage prior to appointments and informs patients of any referrals or authorizations needed.
• Schedules tests or consults for patients as needed.
• Initiates reminder calls for next-day appointments.
• Trains and mentors less experienced staff and discusses concerns with the Supervisor.
• Acts as a liaison between staff and patients regarding concerns.
• Participates in customer service initiatives, patient satisfaction surveys, and reporting.
• Contributes to performance appraisals with the Supervisor.
• Performs other related duties.

Qualifications

• High School diploma/GED
• At least 3 years of secretarial/clerical experience, preferably in a medical practice environment

This position is part of the Non-Bargaining Unit, 008 - FPA Access Center - ISM, Icahn School of Medicine.

Employer Description

The Mount Sinai Health System is committed to fostering an inclusive environment where everyone can contribute to excellence. We support a culture of fairness, respect, and continuous learning, aiming to improve patient care and workplace experiences. Join us to be part of our ongoing legacy of achievement, education, and innovation.

About Mount Sinai

Mount Sinai is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across hospitals, outpatient practices, labs, and educational institutions. We are dedicated to advancing health through scientific discovery, innovative treatments, and education, serving diverse communities with comprehensive care.

Equal Opportunity Employer

Mount Sinai is committed to equal opportunity employment, respecting all characteristics protected by law, and fostering a respectful, inclusive workplace.

Compensation

The salary range for this role is $19.02 to $28.53 per hour, depending on experience and qualifications. Benefits and bonuses are not included in this range.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitals and Healthcare