Scheduling Coordinator- Housekeeping

Wynnresorts; Everett (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Encore Boston Harbor is seeking a Coordinator - Scheduling for Housekeeping to manage staff schedules and staffing levels within the department. The role focuses on maintaining effective workforce management and adherence to Encore standards to deliver exceptional guest and team member experiences.

Responsibilities include coordinating daily scheduling, supporting department goals, and ensuring compliance with policies while handling multiple priorities in a fast-paced environment.

Qualifications

• Age 21 or older.
• Bachelor's degree preferred for related fields.
• General computer skills and basic Microsoft Office knowledge.
• Excellent organizational, interpersonal, and administrative skills; strong attention to detail.
• Fluency in English; second language is a plus.

Responsibilities

• Maintain scheduling and staffing within Housekeeping.
• Ensure compliance with Encore standards and policies.
• Balance multiple priorities and meet deadlines in high-pressure settings.
• Support department team members and staffing analytics.
• Assist in workforce planning and staff level optimization.
• Maintain confidentiality of departmental records and reports.
• Communicate effectively with guests and team members.

Skills

Scheduling

Workforce management

Administrative skills

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Pay Range: $23.00-$25.00

Encore Boston Harbor Coordinator - Scheduling- Housekeeping

The Encore Boston Harbor Coordinator - Scheduling- Housekeeping will be responsible for ongoing schedule coordination within the Housekeeping Department and ensuring staff levels are appropriately managed and the effective workforce management is in place. Maintains processes and procedures for staffing requirements. Responsibilities include, but are not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB RESPONSIBILITIES

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Supports the analyses of employee staffing operations to ensure effective and efficient operations.
• Ensures equitable scheduling for Guest Room Attendants and House Persons.
• Provides suggestions for the development and implementation workforce planning.
• Effectively manages scheduling priorities within the department.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

JOB REQUIREMENTS

• To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Age, Gaming and Certifications:
  • 21 years of age or above.
  • Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
• Education and/or Experience:
  • High school or equivalent degree required. Bachelor's Degree in a related field or equivalent experience preferred.
  • Requires general computer skills and basic knowledge of Microsoft Office.
  • Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Language Skills:
  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
  • Ability to respond to common inquiries from other employees or guests.
  • Fluency in English required, second language a plus.
  • Ability to write detailed instructions and correspondence.
  • Ability to effectively present information in one-on-one and group situations.
• Mathematical Skills & Reasoning Ability:
  • Ability to compute basic mathematical calculations.
  • Ability to decipher various reports and maintain reports upon request.
• Physical Demands:

  The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking.

• Work Environment:

  The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate. When on the property floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a p