Scheduling Coordinator - Full time

Sturdy Memorial Hospital; Attleboro (MA); On-site; USD 23,000 - 34,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA is seeking an Imaging Scheduling Assistant to coordinate and schedule radiology exams with patients and provider offices. You will work with Imaging technologists to ensure timely procedures and use the EMR to process requests from a scheduling pool.

Strong English communication, detail orientation, and ability to multitask are essential as you notify providers, obtain preauthorizations, and inform patients of appointment details.

Qualifications

• Minimum 2 years of medical experience, preferably in a hospital-based Imaging department.
• Excellent command of verbal and written English, with strong communication skills.
• Ability to interact with healthcare team and patients with courtesy and professionalism.
• Detail oriented and able to multitask, prioritize, and work independently.
• Proficient with technology and office equipment used in scheduling.
• Experience with EMR systems such as Meditech or Cerner is a plus.

Responsibilities

• Monitor fax queue and schedule examinations with provider offices and patients.
• Collaborate with Imaging technologists to ensure proper scheduling of exams.
• Coordinate multiple exam requests to ensure timely performance.
• Follow up on work in progress and handle additional tasks as assigned.
• Process scheduling requests using the EMR and scheduling pool.
• Inform referring providers of issues and obtain necessary preauthorizations and documentation.
• Contact patients to communicate appointment details and required preparations.
• Notify providers' offices with appointment information and assist with bookings.

Skills

Medical experience

Excellent English

Communication skills

Detail oriented

Scheduling problem-solving

Technology proficiency

Education

High school diploma

Tools

Meditech

Cerner

Job description

Scheduled Weekly Hours

40

Required Skills/Qualifications/Training/Experience:

• Minimum 2 years of medical experience, preferably in a hospital-based Imaging department
• Excellent command of verbal and written English
• Excellent communication, customer service and organization skills in interacting with various members of the healthcare team and/or patients
• Detail oriented with the ability to work independently and prioritize as needed
• Ability to problem solve and address scheduling related issues
• Proficiency in technology, including computer, scanner, phone, fax and copy machines

Preferred Skills/Qualifications/Training/Experience:

• Familiarity with medical terminology, preferably Imaging related
• Familiarity with Meditech
• Prior experience with Cerner a plus

Educational Requirements:

High school diploma

License/Certification:

N/A

Essential Job Functions:

• Monitors fax work queue for incoming requests from non-Sturdy providers and schedules examinations with provider's office/patients.
• Works with Imaging technologists to ensure appropriate scheduling of exams/procedures.
• Coordinates multiple exam requests to ensure exams are performed in a timely fashion.
• Displays ability to multi-task and follow-up on work in progress.
• Responsible for general and secondary tasks as needed or assigned.
• Utilizing the EMR and working from a scheduling request pool, processes requests to book patients for their imaging/EEG studies.
• Notifies referring provider of any issues/questions that may arise in the booking process and works to resolve any issues.
• Confirms that appropriate insurance preauthorization have been obtained and documents detailed information.
• Contacts patients via telephone to inform them of their scheduled appointment date(s) and time(s).
• Relays any appropriate exam requirements and/or preps.
• Notifies referring provider's office via pool of patient's appointment information.
• Answers incoming calls and assists patients and referring provider offices in booking examinations.

Age Specific Criteria:

Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Must have the ability to Meet Job Performance Expectations:

Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Salary Range:

• $16.63 - $24.99
• The pay range displayed on each job posting reflects the anticipated range for new hires.
• A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education.
• This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement.
• For annual salaries this is based on full-time employment.

Equal Employment Opportunity Statement:

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.

Company Culture:

Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people.

Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.