Scheduling Coordinator - Cardio Clinic - Full-Time

Mercy Medical Center; Cedar Rapids (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Cardiology Clinic in Cedar Rapids seeks an experienced scheduling coordinator to support patient access and front desk operations. You will manage patient appointments, navigate EMR systems, and assist with order transcription and billing inquiries.

The role requires strong communication, multitasking, and a patient-centered approach within Mercy's care team. BLS and medical terminology knowledge are valued assets.

Qualifications

• High school diploma or equivalent; medical assisting degree preferred.
• Two years health care and/or secretarial experience preferred.
• BLS certification required as department guidelines specify.
• Strong computer skills required for daily tasks.

Responsibilities

• Receives and handles telephone communications accurately and timely.
• Coordinates scheduling patients for cardiology care.
• Performs data entry from procedural records accurately and promptly.
• Transcribes orders for cardiovascular testing from outside providers.
• Maintains and navigates EMR and scheduling platforms efficiently.
• Promotes a positive, professional image and supports care team.

Skills

Customer service

Verbal communication

Multitasking

Professional image

Team collaboration

Attention to detail

Front desk experience

Education

High School Diploma or equivalent

Medical Assisting Diploma

AS/ADT in Medical Assisting

Medical Terminology

Tools

EMR software

Scheduling software

Billing software

Data entry systems

Job description

Work ShiftDayScheduled Weekly Hours40SummaryThis position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.Job DescriptionJob Duties/Essential FunctionsJob DutiesReceives and handles telephone communications accurately and timelyCoordinates scheduling patientsCompletes data entry from procedural records in an accurate and timely fashionImplements changes and assists with revisions on patient orders and requestsOrganizes and prioritizes daily work effectively.Receives and directs visitors within the department as indicatedNavigates the electronic medical record efficiently, orders procedures and locates documentation as necessaryPromotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge plannersFollows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.Department Specific DutiesMercy Cardiology ClinicGreets and directs Plumb Hearth Center patients and visitors. Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounterCoordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locationsTranscribes orders for cardiovascular testing from outside referring providersResolves scheduling conflicts as identifiedDemonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirementsHandles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriateResponds to medical record requests in a timely mannerFunctions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patientsDocuments telephone encounters in the electronic medical record to communicate information to physicians and staffMaintains providers and diagnostic schedules utilizing scheduling softwareSchedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imagingCoordinates patient appointments with all internal and external ordersProvide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictionsCompletes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling poolRuns scheduling recall reports, sends communication to patient and schedules recalls accordinglySends via fax or email, all necessary documentation to other providers or clinicsUpdates patient insurance information, and completes patients estimates as neededCross covers front office and phone scheduling positions as deemed necessaryImplements changes and assists with revisions to patient scheduling and requestsReviews and updates providers and diagnostic testing schedules dailyResponds to real/potential problems based on urgency related to provider/testing schedulesRefers conflicts and procedural questions to the Supervisor or ManagerKnowledge, Skills and AbilitiesRole models exemplary customer service skills both verbally and non-verbally in person and on the phone.Creates welcoming environment for all healthcare team membersRemains focused in stressful situations and performs multiple tasks quicklyHandles multiple priorities in a distracting environmentAbility to work in close proximity to othersManages anger/fear/hostilityProfessional ExperienceTwo years of health care and/or secretarial experience preferredStrong computer skills requiredEducationHigh School Diploma or equivalent preferredMedical Assisting Diploma, Associate of Applied Science Degree preferredMedical Terminology strongly preferredLicensure, Certification, RegistrationAmerican Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.Physical RequirementsHeavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequentlyPay Rate TypeHourlyMercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.