Scheduling Coordinator

Paycom - ATS; Yuba City (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ampla Health is seeking a Scheduling Coordinator to assist transportation drivers with patient scheduling and to maintain daily logs. The role also manages monthly vehicle maintenance reporting and works with third-party organizations to ensure timely reporting.

Responsibilities include handling billing with payers, reconciling appointments, and maintaining accurate transportation records. A CA driver’s license, CPR, and MS Word/Excel skills are required, along with strong customer service and

Qualifications

• High school diploma or equivalent required.
• Ability to use Microsoft Word and Excel.
• Demonstrate clear knowledge of clinic structure, standards, procedures, and protocols.
• Must have a valid California Class C Driver’s license and clean driving record.
• CPR certified and Driver Safety training completed.

Responsibilities

• Manage daily transportation driver schedules and ensure timely reporting.
• Process transportation billing with payers and reconcile appointments with health plans.
• Maintain vehicle logs and maintenance reports; communicate needs and schedule times.
• Cover driver schedules when needed and ensure safe and timely patient transport.
• Communicate with clinics to coordinate patient transportation and document activities.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

GENERAL PURPOSE:The Scheduling Coordinator is responsible for aiding all transportation drivers with scheduling patients and maintaining daily logs. The role will manage daily and monthly reporting around vehicle maintenance and other needed reports with third party organizations.MAIN RESPONSIBILITIES & DUTIES:1. Managing daily transportation driver schedulesa. Proactively work through third party program to obtain scheduling needsb. Ensure driver schedules are ready and reported to each driver at start of day or day beforec. Communicate clearly on all changes throughout their shiftsd. Ensure schedules are managed to allow proper breaks and mealtimese. Communicate with third party organizations on incoming routes and transportation needsf. adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands2. Transportation billing processinga. Ensures that Ampla Health transportation service bills process with payers timelyb. Reconciles Ampla Health transportation appointments with health plans and health plans contracted with transportation services -LogistiCare, ect…c. Establishes contacts with MediCal, DentiCal, Managed care plans, and Managed care health plans to ensure proper billing3. Responsible for maintaining vehicle logs and all maintenance reportsa. Work with staff to ensure daily logs are turned and properly completedb. Create and maintain vehicle maintenance reportsc. Communicate maintenance needs and schedule times with transportation leadd. Ensure proper filing and method of continued managed reports over timee. Demonstrate customer service to individuals and representatives regarding subscription services external groups and personsf. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned dutiesg. Keeps informed of departmental regulations, policies, and proceduresh. May take sick calls and modify schedule accordingly, after hoursi. Works with lead biller to assist with billing process, as needed4. Cover driver schedule if/when neededa. Responsible for safe and timely transportation of the patients to and from their doctor’s appointment as scheduled.b. Communicate with all scheduled Ampla Health clinics to navigate patient’s transportation, to ensure that patients are transported efficientlyc. Responsible for maintaining a completed daily transportation log and submitting them weekly to the Transportation Services Supervisord. Report any traffic violations and accidents to supervisor within 1 hour5. Performs other duties as assigned by SupervisorQUALITIES & CHARACTERISTICS1) Maintains a professional relationship and positive attitude with co-workers, vendors, patients, and any others encountered.2) Maintains the highest professional ethics and is honest in dealing with people3) Strives to learn more and is receptive to learning different ways of doing things4) Displays enthusiasm toward the work and the missions of Ampla Health5) Exhibits excellent attendance and punctualityPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES1) High school diploma or equivalent2) Ability to use Microsoft Word and Excel3) Ability to adapt to specific environment and duties4) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures, and protocols5) Must have a valid California Class C Driver’s license and no more than 1 (one) point on driving record6) Driver will need to be CPR certified and Driver Safety training completedCOMMUNICATIONS SKILLS1) Must be able to interact with patients courteously and calmly2) Ability to communicate well with the public3) Must be able to type and communicate accurately with proper verbiage and grammarWORKING CONDITIONS & PHYSICAL REQUIREMENTSEmployees must possess the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly to communicate information to clients and staff2) Must be able to lift to 40 pounds and push up to 100 pounds (on wheels)3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents4) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turnGENERAL PURPOSE:The Scheduling Coordinator is responsible for aiding all transportation drivers with scheduling patients and maintaining daily logs. The role will manage daily and monthly reporting around vehicle maintenance and other needed reports with third party organizations.MAIN RESPONSIBILITIES & DUTIES:1. Managing daily transportation driver schedulesa. Proactively work through third party program to obtain scheduling needsb. Ensure driver schedules are ready and reported to each driver at start of day or day beforec. Communicate clearly on all changes throughout their shiftsd. Ensure schedules are managed to allow proper breaks and mealtimese. Communicate with third party organizations on incoming routes and transportation needsf. adjusting driver schedules one hour in either direction at either the beginning or end of shift to best meet trip demands2. Transportation billing processinga. Ensures that Ampla Health transportation service bills process with payers timelyb. Reconciles Ampla Health transportation appointments with health plans and health plans contracted with transportation services -LogistiCare, ect…c. Establishes contacts with MediCal, DentiCal, Managed care plans, and Managed care health plans to ensure proper billing3. Responsible for maintaining vehicle logs and all maintenance reportsa. Work with staff to ensure daily logs are turned and properly completedb. Create and maintain vehicle maintenance reportsc. Communicate maintenance needs and schedule times with transportation leadd. Ensure proper filing and method of continued managed reports over timee. Demonstrate customer service to individuals and representatives regarding subscription services external groups and personsf. Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned dutiesg. Keeps informed of departmental regulations, policies, and proceduresh. May take sick calls and modify schedule accordingly, after hoursi. Works with lead biller to assist with billing process, as needed4. Cover driver schedule if/when neededa. Responsible for safe and timely transportation of the patients to and from their doctor’s appointment as scheduled.b. Communicate with all scheduled Ampla Health clinics to navigate patient’s transportation, to ensure that patients are transported efficientlyc. Responsible for maintaining a completed daily transportation log and submitting them weekly to the Transportation Services Supervisord. Report any traffic violations and accidents to supervisor within 1 hour5. Performs other duties as assigned by SupervisorQUALITIES & CHARACTERISTICS1) Maintains a professional relationship and positive attitude with co-workers, vendors, patients, and any others encountered.2) Maintains the highest professional ethics and is honest in dealing with people3) Strives to learn more and is receptive to learning different ways of doing things4) Displays enthusiasm toward the work and the missions of Ampla Health5) Exhibits excellent attendance and punctualityPROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES1) High school diploma or equivalent2) Ability to use Microsoft Word and Excel3) Ability to adapt to specific environment and duties4) Demonstrate clear knowledge of Ampla Health’s clinic structure, standards, procedures, and protocols5) Must have a valid California Class C Driver’s license and no more than 1 (one) point on driving record6) Driver will need to be CPR certified and Driver Safety training completedCOMMUNICATIONS SKILLS1) Must be able to interact with patients courteously and calmly2) Ability to communicate well with the public3) Must be able to type and communicate accurately with proper verbiage and grammarWORKING CONDITIONS & PHYSICAL REQUIREMENTSEmployees must possess the following physical requirements:1) Must be able to hear and communicate with clients and staff on telephone and those who are served “in person”, and speak clearly to communicate information to clients and staff2) Must be able to lift to 40 pounds and push up to 100 pounds (on wheels)3) Must have vision which is adequate to read memo’s, computer screen, registration forms and other clinic documents4) Able to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn