Scheduling Coordinator

River Bend Orthodontics; Wethersfield (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

River Bend Orthodontics is seeking a Scheduling Coordinator in Connecticut to manage patient intake and appointment flow, coordinating with doctors to ensure smooth daily operations. The role demands attention to detail in a fast-paced environment and offers a competitive benefits package.

The position focuses on delivering excellent patient service, maintaining organized schedules, and collaborating with the orthodontic team to optimize daily workflows.

Qualifications

• Understanding of best practices in schedule coordination and patient intake.
• Excellent written and oral communication skills.
• Compassion and high level of service for patients, parents, and staff.
• Integrity, always doing the right thing.
• Dependable, reliable to be at work when scheduled.
• Able to organize work, manage multiple tasks, meet deadlines.
• Professional manner and appearance at all times.
• Telephone etiquette and information gathering skills.

Responsibilities

• Schedule, authorize and send pertinent medical records/orders for appointments.
• Maintain a positive, friendly attitude and deliver excellent customer service to patients.
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness.
• Be receptive to training and coaching on best practices.
• Maintain an organized working space.
• Coordinate with other team members and doctors as needed for scheduling issues or questions.
• Other duties as required as they relate to the position.

Skills

Schedule coordination

Communication skills

Customer service

Integrity

Reliability

Multitasking

Professional demeanor

Phone etiquette

Education

1-3 Years Relative Experience

Job description

The Scheduling Coordinator is responsible for handling the patient intake and flow and coordinating all appointments and scheduling with the practice and doctors. This role is vital and requires a high level of attention to detail and organization in a fast-paced environment.

In addition to your hourly rate, we offer a competitive benefits package that includes monthly bonus opportunities, Medical/Rx, Dental, and Vision coverage, a retirement plan (401-k) with a percentage match, flexible spending accounts, health savings accounts, an employee assistance program, and several other benefit options .

Benefit-eligible new hires can enroll in coverage that is effective on their first day of employment. Further details on the benefits program are available upon request.

• Schedule, authorize and send pertinent medical records/orders for appointments
• Maintain a positive and friendly attitude and deliver excellent customer service to patients
• Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
• Be receptive to training and coaching on best practices
• Maintain an organized working space
• Coordinate with other team members and doctors as needed for scheduling issues or questions
• Other duties as required as they relate to the position

Knowledge, Skills and Abilities:

• Understanding of best practices in the industry as it relates to schedule coordination and patient intake
• Have excellent written and oral communication skills
• Compassion and high level of service for our patients, parents, and staff
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
• Professional manner and appearance at all times
• Telephone skills: Proper telephone etiquette and information gathering skills

Education and Experience

• 1-3 Years Relative Experience

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in River Bend Orthodontics ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.