Scheduling Coordinator

Indigo Management; Town of Florida (NY); On-site; USD 30,307 - 34,440; Full time

Job summary

Faith Healthcare is seeking a Scheduling Coordinator to manage daily caregiver schedules in a fast-paced home healthcare setting. You will match caregivers to patients, confirm staffing, and keep families informed about changes.

Requirements include bilingual English/Spanish, 1–2 years of scheduling in healthcare, and experience with scheduling/EMR platforms such as HHAeXchange. This on-site role emphasizes organization and compassion.

Qualifications

• Spanish speaking a must.
• High school diploma or equivalent required; associate degree preferred.
• Minimum 1–2 years scheduling experience in home health/healthcare.
• Prior use of scheduling/EMR platforms such as HHAeXchange preferred.

Responsibilities

• Coordinate daily schedules for caregivers based on patient needs, availability, language, and location.
• Create caregiver-patient matches to ensure continuity of care.
• Confirm assignments and ensure next day’s schedule is fully staffed.
• Communicate with caregivers, patients, families, and referrals about schedules and care updates.
• Partner with Clinical, HR, and Recruiting to fill open shifts as needed.
• Maintain scheduling records using HHAeXchange, Salesforce, and other systems.
• Respond to call-offs, changes, and urgent coverage requests promptly.
• Participate in the agency’s on-call rotation as assigned.

Skills

Bilingual English/Spanish

Customer service

Time management

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

HHAeXchange

Job description

Job Details

Location: Miramar, FL 33025

Salary Range: $22.00 - $25.00 hourly

Full-Time, On-Site

About the Role

Keep Care Moving. Make Every Schedule Count.

A growing home healthcare organization is looking for an organized, energetic, and solutions-focused Scheduling Coordinator to help ensure our patients receive the care they need—when they need it.

What You'll Do

• Coordinate daily schedules for caregivers based on patient needs, availability, language, and location.
• Create the best possible caregiver-patient matches to ensure continuity of care.
• Confirm all caregiver assignments and ensure the following day’s schedule is fully staffed before the end of each day.
• Communicate with caregivers, patients, families, and referral sources regarding schedules and care updates.
• Partner closely with Clinical, HR, and Recruiting to fill open shifts and respond to changing staffing needs.
• Maintain accurate scheduling records using HHAeXchange, Salesforce, and other agency systems.
• Respond quickly and professionally to call-offs, schedule changes, and urgent coverage requests.
• Participate in the agency’s on-call rotation as assigned.

What You'll Bring

• Fluent in English and Spanish (required).
• 1–2 years of scheduling experience in home healthcare or a healthcare environment.
• Experience with HHAeXchange or similar scheduling software strongly preferred.
• Outstanding organizational, communication, and customer service skills.
• Ability to multitask, prioritize, and stay calm under pressure.
• Positive attitude, strong work ethic, and exceptional attention to detail.

Who You Are

You’re the person everyone relies on to make things happen. You enjoy solving problems, thinking on your feet, and balancing multiple priorities without missing the details. You communicate with empathy, work well under pressure, and understand that every schedule you build has a direct impact on a patient’s care.

Why Join Us?

At Faith Healthcare, our caregivers are the heart of our organization—and our Scheduling Coordinators help make their success possible. You’ll join a supportive, collaborative team where your work makes a meaningful difference every day.

Qualifications

Education & Experience

• Spanish speaking a must!
• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1–2 years of experience in scheduling within a home health or healthcare setting.
• Prior use of HHAeXchange or similar scheduling/EMR platform strongly preferred.

Knowledge

• Understanding of home care workflows, caregiver roles, and patient needs.
• Knowledge of Medicaid, MLTC, and private duty home care scheduling practices.
• Familiarity with HIPAA, caregiver credentialing, and visit verification requirements.

Skills

• Strong interpersonal communication skills – both verbal and written.
• Excellent customer service abilities with empathy and patience, especially when working with the elderly.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic office equipment.
• Organized, reliable, and detail-oriented with strong multitasking capabilities.

Abilities

• Work independently and collaboratively in a high-pressure, fast-paced environment.
• Remain flexible and solutions-focused while managing dynamic schedules.
• Deliver excellent customer service with empathy and patience, especially when working with elderly clients.
• Communicate clearly, calmly, and professionally across diverse backgrounds.
• Adapt to new systems, protocols, and operational workflows as needed.

Physical Demands

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.

This is a primarily office-based role requiring prolonged periods of sitting, computer use, and communication via phone and emails. Occasional standing, walking, and light lifting (up to 15 lbs.) may be necessary. Work is performed in a quiet, climate-controlled office environment using standard office equipment. Limited local travel may be required.

If you’re ready to build a rewarding career while helping deliver exceptional care, we’d love to hear from you.