Scheduling Coordinator

Mortgage Connect, LP; Santa Ana (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A national mortgage service provider is seeking a Scheduling Coordinator to manage loan modification signing schedules. The role requires strong organizational and communication skills. This position offers remote work flexibility and an extensive benefits package including competitive pay rates and paid time off.

Benefits

Competitive payrates

Extensive benefits package

Paid holidays and generous PTO

Paid volunteer time

401K plan contributions

Work Perks Program

Qualifications

• 1-year customer service experience required.
• Strong multi-tasking abilities in a fast-paced environment.
• Excellent written and verbal communication skills necessary.

Responsibilities

• Coordinate scheduling assignments between signing agent, borrower, and clients.
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling.
• Monitor incoming scheduling emails.

Skills

Organizational skills

Multi-tasking abilities

Excellent communication skills

Customer service experience

Education

High school diploma or equivalent

Tools

MS Office

Job description

We are in the business of home ownership and are looking for a Scheduling Coordinator who will find a career home with us. This non-exempt role is for someone who loves working with details in a fast-paced and team-centered environment as you will be responsible for collaborating with multiple parties to facilitate the scheduling of loan modification signings in a timely manner.

What You Will Do: As a Scheduling Coordinator, you are responsible for completing all scheduling, re-scheduling, and cancellation requests for loan modification signing orders. In this position, you will work directly with signing agents, our clients, and their borrowers to coordinate the events as assigned.

Client Service:

• Coordinate scheduling assignments between signing agent, borrower, and clients
• Handle incoming calls from signing agents, borrowers, and clients regarding scheduling
• Follow client-specific scripting call dialogue
• Meet company production, fee, and turn time standards as set forth by department Manager
• Monitor incoming scheduling emails
• Complete requests for reschedules and cancellations
• Establish and maintain relationships with signing vendors and clients
• Review loan modification documents for accuracy

Communicate and Collaborate:

• Communicate openly and respectfully with clients, team members, and leaders
• Maintain open communication with other loan modification team members and post-execution auditors
• Track and report daily work to team leader
• Answer incoming phone calls that roll to Vendor Hotline queue
• Cross train in answering the company phones and reviewing documents
• Cross train in title review may apply as volume fluctuates
• All other duties assigned

What You Will Bring:

• High school diploma or equivalent
• 1-year customer service experience
• Must possess good organizational skills
• Strong multi-tasking abilities in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient with MS Office and office equipment

What We Offer:

• Competitive payrates based on skills and experience
• Extensive benefits package Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation Paid holidays and generous PTO based on tenure
• Community and Philanthropy Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future 401K plan and robust continuous learning opportunities
• Work Perks Program Access to discounts that help save money in your daily life

Compensation: USD $20.00 hourly - USD $25.00 hourly

Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)

Who We Are: Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s” Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.