Scheduling Coordinator

Amada OC INC; San Clemente (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Amada OC INC is seeking a Scheduling Coordinator to manage caregiver schedules, maintain continuity of care, and deliver exceptional service to clients, families, and staff. You will coordinate shifts, respond to changes in staffing, and collaborate with internal teams to ensure accurate scheduling and timely communication in a fast-paced home care environment.

The role requires strong organization, clear communication, and the ability to balance multiple priorities while upholding

Qualifications

• Requires strong organizational skills and attention to detail.
• Experience in scheduling, staffing, customer service, home care, healthcare, or related field preferred.
• Proficiency with scheduling or EMR software; AxisCare experience preferred.
• Proficiency in Microsoft Office Suite including Outlook, Excel, Word, and Teams.
• Excellent verbal and written communication skills with clients, families, caregivers, and internal staff.
• Ability to work independently and in a team environment.

Responsibilities

• Coordinate caregiver schedules and ensure appropriate staffing.
• Maintain continuity of care and respond to changes in caregiver availability and client needs.
• Collaborate with clients, families, caregivers, Human Resources, Customer Service, and other departments to ensure accurate scheduling and timely communication.
• Document scheduling activities and maintain confidentiality of employee and client information.
• Ensure compliance with company policies and applicable California labor laws.

Skills

Scheduling coordination

Customer service

EMR software

AxisCare

Microsoft Office

Communication

Education

Associate's degree in Business Administration, Healthcare Administration, or related field

Tools

AxisCare

Microsoft Office (Outlook, Excel, Word, Teams)

Outlook

Excel

Word

Teams

Job description

Description

The Scheduling Coordinator is responsible for coordinating caregiver schedules, maintaining continuity of care, and providing exceptional customer service to clients, families, and caregivers. This position serves as a primary point of contact for daily scheduling operations, ensuring client shifts are staffed appropriately while responding promptly to changes in caregiver availability, client needs, and operational priorities.

The Scheduling Coordinator works collaboratively with caregivers, clients, families, Human Resources, Customer Service, and other internal departments to ensure accurate scheduling, timely communication, and consistent service delivery. This role is responsible for managing assigned client schedules, coordinating shift coverage, documenting scheduling activities, and resolving routine scheduling concerns while maintaining compliance with company policies and applicable California labor laws.

Success in this position requires strong organizational skills, attention to detail, effective communication, and the ability to prioritize multiple tasks in a fast-paced environment. The Scheduling Coordinator is expected to exercise sound judgment, demonstrate professionalism, and maintain a client-first approach while supporting continuity of care and caregiver satisfaction.

Requirements

• High school diploma or equivalent required; Associate's degree in Business Administration, Healthcare Administration, or a related field preferred.
• Minimum 1–2 years of experience in scheduling, staffing, customer service, home care, healthcare, or a related field; home care or home health experience preferred.
• Experience coordinating schedules, managing multiple priorities, and working in a fast-paced environment.
• Proficiency with scheduling or EMR software; AxisCare experience preferred.
• Intermediate proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Excellent verbal and written communication skills with the ability to professionally communicate with clients, families, caregivers, and internal staff.
• Strong organizational, time management, and problem-solving skills with exceptional attention to detail.
• Ability to respond calmly and professionally to changing priorities, staffing shortages, and urgent scheduling needs.
• Demonstrated ability to build positive relationships with caregivers while promoting schedule consistency and continuity of care.
• Ability to accurately document scheduling activities and maintain confidentiality of employee and client information.
• Working knowledge of California labor laws, meal and rest break requirements, overtime guidelines, and scheduling best practices is preferred.
• Ability to work independently while collaborating effectively within a team environment.
• Strong customer service skills with a compassionate, solution-oriented approach.
• Professional demeanor, reliability, accountability, and a commitment to providing exceptional service.
• Flexibility to work occasional evenings, weekends, holidays, and participate in the company's On-Call rotation as assigned.