Scheduling Coordinator

Great Oaks Periodontics and Dental Implants; Rochester Hills (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Health Savings Account (HSA)

Dental and Vision Coverage

Short & Long-Term Disability

Career Path Advancement

E-Verify

Job summary

Great Oaks Periodontics and Dental Implants in Rochester Hills, MI is seeking a Scheduling Coordinator to support in-office patient flow and appointment management.

You will greet patients, schedule visits, coordinate with doctors, and maintain HIPAA privacy while delivering friendly, professional service in a fast-paced oral surgery practice.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.

Responsibilities

• Provide concierge level customer service to patients, referring offices, and team members.
• Greet patients and visitors with a friendly demeanor upon arrival.
• Answer the phone promptly and professionally.
• Schedule appointments to optimize patient satisfaction and provider time.
• Prepare daily schedules for each provider and patient charts.
• Manage patient flow to reduce wait times and assist patients as needed.
• Maintain reception area in a neat and orderly condition.
• Maintain confidentiality in accordance with HIPAA.

Skills

Dental terminology

Friendly, professional presence

Typing & filing

Organizational skills

Attention to detail

Education

High school diploma or equivalent

1 year customer service experience

Job description

Scheduling Coordinator

Great Oaks Periodontics and Dental Implants Rochester Hills, Michigan, United States

About this position

Great Oaks Periodontics and Dental Implants

Scheduling Coordinator - Oral Surgery

In-office | Full-time
Rochester, MI

Role and Responsibilities

We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We're growing and looking for a motivated, upbeat and service-driven Scheduling Coordinator to join our practice! The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. If you're someone who thrives in a fast-paced environment, enjoys helping people and values being part of a supportive, high performing team, we'd love to have you join us as we continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience required.

Skills and Abilities

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

What We Offer

• Competitive Pay, Bonus potential, and Annual Merit Reviews
• Paid Time Off
• 401k Plan w/Company Match
• Health Savings Account (HSA) with HDHP health plans
• Medical (including Virtual Care), Dental and Vision Coverage
• Basic and Supplemental Life Insurance
• Short & Long-Term Disability
• Employee Assistance Program
• BLS/CPR Certification
• Career Path Advancement to Clinical or Management positions
• National Discount and Rewards Marketplace

Paradigm Oral Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status

E-Verify Participation Notice

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the appropriate federal agency before taking any action against you, including terminating your employment.

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