Scheduling Coordinator

Tuff Shed, Inc.; Morrisville (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision Benefits

401(k)

Paid Time Off

ESOP

On-Demand Pay

Job summary

Tuff Shed, Inc. is seeking a Scheduling Coordinator to optimize delivery and installation schedules across service areas. You will work with customers, factories, production teams, field crews, and sales to maximize capacity and ensure customer expectations are met.

The role requires strong communication, organization, and problem-solving skills, with a focus on data management and process improvement. On-site work at factory/store locations is expected.

Qualifications

• Customer-facing role experience preferred.
• Strong written and verbal communication required.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Serve as the primary scheduling contact for customers via multiple channels.
• Optimize delivery and installation schedules across service areas.
• Collaborate with production, field crews, and sales to keep projects on track.
• Maintain accurate records in company systems and track milestones.

Skills

Customer service

Communication

Organization

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

PowerPoint

Job description

"BUILD" YOUR CAREER AT TUFF SHED!

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to join the team at our Tuff Shed Factory Store.

The Scheduling Coordinator is responsible for coordinating and optimizing delivery and installation schedules across assigned service areas for Tuff Shed.

This role partners closely with customers, factories, production teams, field crews, and sales teams to ensure projects are scheduled efficiently, customer expectations are proactively managed, and operational capacity is maximized.

The essential functions for this position include but are not strictly limited to:

Customer Communication & Support

• Serve as a primary point of contact for customers throughout the scheduling process.
• Respond promptly and professionally to customer inquiries via phone, email, text, and other communication channels.
• Provide accurate updates regarding project timelines, installations, deliveries, and scheduling changes.
• Confirm appointments and communicate schedule expectations.
• Resolve customer concerns and coordinate solutions with internal teams.
• Maintain positive customer relationships while delivering a high level of service.

Scheduling & Coordination

• Optimize schedules based on production timelines, crew availability, geographic placement, customer preferences, and delivery efficiency.
• Coordinate schedule adjustments resulting from weather delays, permitting issues, production delays, material shortages, customer requests, or other operational challenges.

Operations & Cross-Functional Collaboration

• Collaborate with cross-functional teams to provide accurate scheduling information and project updates.
• Escalate scheduling risks or issues that may impact customer satisfaction, project timelines, or operational performance.
• Support continuous improvement initiatives related to scheduling processes and customer experience.

Systems & Data Management

• Maintain accurate customer, project, scheduling, and communication records within company systems.
• Track and update project milestones and schedule changes in a timely manner.
• Ensure data integrity and documentation accuracy across assigned project

Performing all other duties, tasks and responsibilities as assigned by the Tuff Shed management

May be required to work overtime (including some weekend work) in order to fulfil the requirements of the role; in addition, s/he must work scheduled on-location hours as scheduled and must be present in the factory/store/office, as scheduled, and work all required hours.

Job Qualifications

• Ability to work effectively in a fast-paced, high-volume operational environment supporting multiple remote facilities and teams.
• Strong customer service skills with the ability to professionally manage escalated customer situations.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities with exceptional attention to detail.
• Ability to prioritize competing demands while maintaining accuracy and professionalism.
• Demonstrated problem-solving skills utilizing sound judgment and business reasoning.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to understand instructions orally, in writing or in diagram form
• Ability to work scheduled in-office hours is required in order to:
• Allow for direct supervision, observation of work performance, real time coaching and feedback, clarification of assignments and priorities, and timely intervention when questions, errors, or last-minute changes arise.
• Provide face-to-face onsite and real-time support to other employees, management, and leadership.
• Adapt to changing priorities, obtain direction and approvals, receive job-related feedback, observe and participate in company culture to assist with problem solving, and building relationships with onsite interdepartmental peers and leaders.

Education

• High school diploma or equivalent

WHAT'S IN IT FOR YOU?

• An opportunity to join a successful company and be part of the growth of the team!

Our Competitive Benefits And Rewards

Tuff Shed offers a great Benefits package for our full-time employees! - It pays to be a Tuff Shed team member:

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits- The care you need-when, where and how you need it!
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal service with ownership interest in the Company
• Paid Time Off and Paid Holidays.
• 401(k) plan
• On-Demand Access to Your Pay! - Why wait until pay day?

Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.