Scheduling Coordinator

Professional Facility Services LLC; Landover (MD); On-site; USD 38,000 - 60,000; Full time

Job summary

Professional Facility Services LLC is seeking a scheduling coordinator to manage the full appointment lifecycle for consultative examinations. You will schedule physical, pediatric, and psychiatric appointments in required time blocks, ensuring all district guidelines are met.

Strong organization and communication are essential. Responsibilities include maintaining a master calendar across examiners, coordinating provider availability, and reporting attendance and cancellations through the ERE

Qualifications

• High school diploma required; associate degree preferred.
• 2+ years scheduling experience in medical office or clinic.
• Familiarity with electronic scheduling and case management systems.
• Strong organizational skills and ability to manage high call/appointment volume under strict deadlines.

Responsibilities

• Schedule physical, pediatric, and psychiatric appointments in prescribed time blocks (30-40 minutes).
• Schedule appointments within 14 days of referral unless district requests faster timelines.
• Notify Disability Claim Examiner within 30 minutes if rescheduling is needed.
• Record keeping: report kept, broken or cancelled appointments in the ERE system.
• Maintain the master scheduling calendar across all examiners to avoid coverage gaps.

Skills

Organizational skills

Communication skills

Time management

Education

High school diploma

Associate degree in healthcare administration

Tools

Electronic scheduling systems

Case management software

Job description

Position Summary

Manages the full appointment lifecycle for consultative examinations, ensuring all scheduling intervals, notice periods, and reporting requirements set by the District are consistently met.

Key Responsibilities

• Schedule physical and pediatric examination appointments in intervals of at least 30 minutes.
• Schedule psychiatric/psychological appointments in intervals of at least 40 minutes, and flag to the Disability Claim Examiner when additional time is warranted for specific testing.
• Schedule all appointments within 14 calendar days of referral; only compress to fewer than 10 days when the District explicitly requests it and the claimant agrees.
• Contact the District's Disability Claim Examiner within 30 minutes whenever an appointment must be rescheduled.
• Report all kept, broken, or cancelled appointments through the Electronic Record Express (ERE) system in the District's prescribed format.
• Maintain the master scheduling calendar across all specialty examiners and coordinate provider availability to avoid coverage gaps.

Minimum Qualifications

• High school diploma required; associate's degree in healthcare administration or related field preferred.
• 2+ years of experience in medical office or clinical scheduling.
• Familiarity with electronic scheduling and case management systems.
• Strong organizational skills and ability to manage high call/appointment volume under strict deadlines.