Scheduling Coordinator

Superclean Service Company; Dallas (TX); Hybrid; USD 32,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Superclean Service Company in Dallas, Texas is seeking a Scheduling Manager. This vital role involves building and maintaining strong client relationships while managing both large and small accounts. Candidates must be proactive and possess excellent time management skills.

The role features a hybrid work schedule with specific on-site requirements and offers a variety of benefits including health, dental, and vision insurance.

Qualifications

• 2 years of customer service experience required.
• Ability to manage competing needs simultaneously.
• Excellent communication skills with all management levels.

Responsibilities

• Act as the primary point of contact for clients.
• Support Account Managers with various accounts.
• Handle scheduling and contractor negotiations.

Skills

Customer service skills

Time management

Organizational skills

Professional demeanor

Job description

Hybrid Work Schedule ( 1-2 days onsite is required after onsite training)

Sign-on Bonus Eligible

The Scheduling Manager is a key point of contact for the client and shares the responsibility of building and maintaining the client relationship. The relationship needs to range from interaction with key executive management to daily contacts. The Scheduling Manager supports Account Managers in ownership of various accounts. The Scheduling Manager also has a small portfolio of accounts which they are the primary point of contact.

The Scheduling Manager shift will be Mon-Fri, 8:30am-5pm.

Key contributors to a Scheduling Manager's success is being solution-oriented, consultative, and have effective time management skills.

Scheduling Manager's tasks can consist of, but are not limited to:

• Scheduling
• Contractor negotiation
• Quality Control follow-up on services
• Client Escalation
• Teamwork

Requirements:

• Ability to balance supporting an account as well as being a primary point of contact on smaller accounts.
• Must have the ability to interact and communicate with all levels of management internally and externally.
• Ability to understand client needs and provide strong customer service
• Being able to multi-task handling competing needs simultaneously
• Ability to see the big picture and be proactive
• Excellent organizational and time management skills
• Professional demeanor
• Flexibility to complete tasks as needed
• Emergency Phone coverage during scheduled rotation

Preferred experience:

• Facilities management experience
• Dispatching or Project Management
• Vendor or contractor scheduling a plus

Superclean Service Company, Inc., headquartered in Dallas, Texas and founded in 1980; provides industry-leading cleaning services to our partners in chain retail, restaurant and commercial facilities across the United States and Canada. We have earned a reputation for quality and professionalism in the industry and provide a progressive workplace suited to ambitious and passionate people. We have a business casual work environment in a family atmosphere.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service: 2 years (Required)
• Facilities management: 1 year (Preferred)

Work Location:

• Hybrid remote in Dallas, TX 75243

Pay:

• From $16.00 per hour