Scheduling Coordinator

BMC Software; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

BMCHS in Boston seeks a Scheduling Clerk to coordinate outpatient and applicable inpatient radiology appointments, ensuring smooth patient access and department efficiency. You will manage pre-authorizations, prepare documentation, and collaborate with Interpreter Services, Anesthesia, Cardiology and other teams.

Strong English communication, attention to detail, and ability to work with physicians and staff are required.

Qualifications

• Requires the ability to read and write in English.
• Requires interpersonal skills to obtain and exchange factual information.
• Requires the ability to maintain working relationships with physicians and staff at all times.
• Requires the ability to pay close attention to details.

Responsibilities

• Plans the daily schedule of the assigned modality ahead of time to maximize utilization and meet needs of in-patients, out-patients, and clinicians.
• Enters outpatient demographic information and procedure data into RIS and HMIS; disseminates forms to appropriate departments.
• Reviews department request forms to ensure complete clinical information and signatures for data accuracy; provides paperwork to radiologist two+ days in advance.
• Assists department with emergency re-scheduling due to equipment down or other events.
• Handles incoming calls, add-on cases, and answers questions as appropriate.
• Maintains records and prepares daily schedule reports as needed.
• Performs other duties as assigned.

Skills

Read/Write English

Interpersonal skills

Physician/staff coordination

Attention to detail

Education

High school diploma / GED

Job description

Reporting to the Practice Manager or Administrative Manager, schedules all required (outpatient and applicable inpatient) appointments/exams/procedures for the department and coordinates supporting services as required (Interpreter Services, Anesthesia, Cardiology etc.) Prioritizes patient access, patient satisfaction and department operations throughout all aspects of work. Ensures appropriate copying and distribution of required documentation, including but not limited to, orders, request forms and insurance documentation. Maintains records and files; prepares reports, as needed. Fields faxes and phone calls from provider offices, inpatient floors/units, reading rooms, community health centers and patients, and completes all necessary scheduling requests, inclusive of add-on exams. Obtains and documents pre-authorizations for all medical exams and procedures that require it.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Plans the daily schedule of the assigned modality ahead of time, in accordance with department scheduling policy and procedures. Follows managerial direction to maximize utilization of the assigned modality to prevent scheduling conflicts and meet the needs of the in-patients, out-patients and referring clinician and hospital floors/units.
• Obtains and enters out-patient demographic information and procedure data, including patient diagnosis and reason for test as well as the appropriate exam, into the Radiology Information System and Hospital Medical Record. Disseminates patient information and department request forms to appropriate departments and patient care areas.
• Reviews the Department Request forms for the upcoming days to ensure every scheduled appointment has the appropriate request, complete with clinical information, patient demographics and clinician signatures to ensure data accuracy. Provides the necessary paperwork to the designated radiologist, two or more days in advance of the appointment, for protocol preparation.
• Assists department with emergency re-scheduling due to equipment down or other events.
• Assists with incoming calls, add on-cases, and answers questions as appropriate.
• Maintains records and files, as needed. Prepares reports relative to daily schedules, as needed.
• Other duties and responsibilities as assigned. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• High school/ GED and 1-2 years of experience, or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Requires the ability to read and write in English.
• Requires interpersonal skills necessary to obtain and exchange factual information.
• Requires the ability to maintain working relationships with physicians and staff at all times.
• Requires the ability to pay close attention to details.

Compensation Range:

$20.67- $29.09

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE

This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans