Scheduling Coordinator

Aston Carter; Aurora (IL); Híbrido; USD 25.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Resumo da vaga

Aston Carter in Aurora, IL is seeking a detail‑oriented Scheduling Specialist to manage high‑volume appointment follow‑ups and coordinate with onshore schedulers in a hybrid work environment. This role emphasizes accuracy and proactive communication to uphold service levels.

You will handle inbound calls, book and confirm appointments in Oracle, and ensure SLAs are met through precise data entry and collaborative coordination with field technicians and the contact center.

Qualificações

• 1–3+ years of high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and MS Office.
• Experience with scheduling coordination and inbound call management.
• HS Diploma or GED required.

Responsabilidades

• Take inbound calls from customers or technicians regarding their appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Conhecimentos

Scheduling

Customer service

Scheduling coordination

Inbound call management

Formação

HS Diploma or GED

Ferramentas

Microsoft Office

Descrição da vaga

Essential Skills

• 1-3+ years of recent high-volume scheduling or dispatch experience.
• Proficiency in customer service, schedule planning, and Microsoft Office.
• Experience with scheduling coordination and inbound call management.
• HS Diploma or GED is required.

Work Environment

Work hours are Monday through Friday from 10:30 AM to 7 PM, with work-from-home options on Mondays and Fridays. During peak seasons, mandatory overtime includes one Saturday and one Sunday, alternating every 4-6 weeks with the team, and these days are also work-from-home. Will be paid time and a half.

The brand-new office features a coffee shop, convenience store, modern pit-style environment, vibrant energy, and a well-equipped kitchen with a coffee machine.

Job Description

This person will be in charge of follow-ups with appointment scheduling. The role focuses on addressing missed SLAs, ensuring 100% entitlement of jobs, and enhancing customer experiences through effective communication with onshore schedulers.

Responsibilities

• Take inbound calls from customers or technicians regarding their appointments.
• Call customers to schedule appointments for the IHT team based on claims from the contact center.
• Create appointments in Oracle and assign them to technicians considering territories, skillsets, and availability.
• Confirm customer service addresses, phone numbers, and gather all necessary details for successful appointment completion.
• Contact customers within one hour of claim creation and assign tasks to 3rd party contractors if IHT cannot meet SLAs or if the appointment is outside IHT's scope of work.

Job Type & Location

This is a Permanent position based out of Aurora, IL.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Aurora, IL.

Application Deadline

This position is anticipated to close on Nov 17, 2026.

Workplace Type

This is a hybrid position in Aurora,IL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] ([e-mail]) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.