Scheduling Concierge-Full Time-Days/Evenings

Mary Washington Healthcare Incorporated; Fredericksburg (VA); On-site; USD 29,000 - 40,000; Full time

Job summary

Mary Washington Healthcare seeks a Scheduling Concierge to join our Fredericksburg team. You will handle scheduling, pre-registration, insurance verification, and pre-certification, ensuring accurate data entry and timely patient flow.

The role requires strong communication, attention to detail, and ability to work across departments. Two years of scheduling or billing experience preferred; bilingual Spanish is a plus. On-site schedule, Mon-Fri with day and evening shifts.

Qualifications

• High school diploma or GED required.
• Minimum two years’ experience in patient scheduling, registration or healthcare billing.
• Experience in data entry, customer service, and medical terminology.
• Familiarity with Mary Washington Healthcare IT systems preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Performs accurately and timely scheduling of procedures and updates patient records.
• Obtains data elements and CPT/HCPCS codes for insurance verification.
• Provides financial clearance and quotes to patients for services.
• Obtains necessary authorizations and coordinates pre-certification.
• Communicates with patients, practices and departments to secure encounters.
• Maintains compliance with regulatory requirements and quality standards.

Skills

Scheduling

Insurance verification

Pre-certification

Data entry

Customer service

Medical terminology

EMR software

Bilingual Spanish

Education

High school diploma or GED

Tools

EMR software

Job description

Scheduling Concierge-Full Time-Days/Evenings# Careers## Scheduling Concierge-Full Time-Days/EveningsApply: Fredericksburg: Full time: Posted Today: R-26835**Start the day excited to make a difference...end the day knowing you did. Come join our team.**Monday-Friday 8:30am-5:00 (2 Days of the Week will be 8:30am-3:00pm) Job Summary: This position is responsible for accurately performing Concierge functions, including scheduling, posting of surgical cases, pre-registration, insurance verification, and pre-certification.**Essential Functions & Responsibilities:** * Performs accurately and timely scheduling of assigned procedures in accordance with applicable department specifications and physician script order.* Schedules surgical case(s), obtains required data elements, and identifies special equipment/ instrumentation, and preferences. Schedules/pre-registers appropriate pre-admission testing services; expedites services from other departments.* Obtains the information necessary to provide financial clearance and successfully secures accounts for services in a timely manner by utilizing on-line resources, websites, telephone, etc. Provides price quotes and estimates.* Interviews patients and follows up with patients who cancel procedure appointments or are no-shows.* Collects diagnosis information and CPT/HCPCS codes from physician’s offices at the time of scheduling to aid in insurance verification and pre-authorization/certification process. Refers concerns/problems in scheduling cases to Specialty Coordinator, Resource Team, then to Administrative Manager/Supervisor as needed.* Assists physician practice with re-arranging the schedule as directed and notifies appropriate parties. Coordinates peer to peer reviews as needed between the physician and the insurance company.* Provides and maintains clinical documentation necessary for securing insurance authorization. Monitors reports in accordance with insurance verification and authorization procedures. Processes insurance verifications through various systems and websites in a timely and effective manner.* Performs all aspects of the insurance verification process for Medicare, Medicaid, and commercial insurance payers to ensure compliance and appropriate assignment for the coordination of benefits.* Obtains authorizations from insurance companies/physician offices. Certifies that the authorization has not expired, complete and accurate information is entered into the patient accounting system, the procedure scheduled, and the date of service and facility name are consistent with the authorization.* Collaborates with internal Associates and departments to financially secure the encounter. Prepares and communicates patient waivers/Advanced Beneficiary Notifications for encounters that are not financially secure to the department or area of responsibility.* Assists with communicating patient/guarantor financial responsibility, co-pay, deductible and/or self-pay deposits. Communicates the status of a referral, pre-authorization, network benefits, out of network benefits, and patient waivers.* Communicates operational activities, issues, and audit findings with appropriate leadership on a regular and timely basis. Identifies and recommends process improvements for the surgical practice.* Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements.* Performs other duties as assigned.**Qualifications:*** High school diploma or equivalent GED required.* A minimum of two years’ experience in patient scheduling, registration or healthcare billing required or completion of MWHC Intern Program.* Experience in data entry, customer service, collections and medical terminology preferred.* Proficiency with electronic medical record software applications, computers, telephones, fax machines, and the use of various software applications required. Familiarity with Mary Washington Healthcare’s IT systems preferred.* Strong verbal, including telephone etiquette, and written communications skills required.* Ability to prioritize and perform work in an organized, efficient and effective manner without on-site supervision and direction is required.* Bilingual (Spanish) skills a plus. MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws. Required **Physical Requirements:** Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.**Mental Requirements:** Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.**Environmental Requirements and Exposure Hazards:** Potential risk of exposure to chemicals.“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”Compensation Pay Range:$20.91 - $29.28